Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Maia Roley

Palmetto,GA

Summary

Professional with strong commitment to delivering exceptional customer service and achieving results. Adept at addressing customer needs and resolving issues efficiently. Reliable team player known for adaptability and effective communication skills. Proven track record in fostering collaborative environments and driving customer satisfaction.


Overview

7
7
years of professional experience
1
1
Certification

Work History

Life Insurance Agent

Alpha Legacy Partners
05.2025 - Current
  • Participated in professional development opportunities such as training sessions and conferences to stay informed on best practices within the life insurance industry.
  • Attended continuing education courses and workshops to gain additional insurance industry knowledge.
  • Crafted clear, informative reports to explain life insurance policy features and benefits.
  • Developed comprehensive financial plans for clients, ensuring proper coverage and security for their families.
  • Cultivated customer relationships to provide customized life insurance solutions tailored to individual needs.

Access Control Represenative

DHL ECommerce
01.2022 - 11.2024
  • Increased customer satisfaction by addressing and resolving complaints in a timely manner.
  • Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
  • Enhanced company reputation by providing exceptional customer service and support.
  • Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.

Fulfillment Associate

Amazon
06.2021 - 01.2022
  • Assisted in the training of new fulfillment associates, sharing best practices and offering support as needed.
  • Demonstrated adaptability by cross-training in multiple job functions within the fulfillment center.
  • Exceeded customer expectations by going above and beyond to ensure fast, accurate, and courteous service throughout the entire fulfillment process.
  • Enhanced customer satisfaction by accurately fulfilling orders within tight deadlines.

Loss Prevention Officer

Variety Wholesalers
11.2020 - 06.2021
  • Completed incident reports and activity logs for accurate, current records.
  • Patrolled store premises to detect and prevent shoplifting and security breaches.
  • Monitored employee compliance with company policies, promptly addressing any violations or concerns as needed.
  • Conducted daily store walk-throughs to identify potential security risks.

Event Specialist

ATL Events Group
10.2018 - 01.2019
  • Led onsite execution of events, overseeing setup, breakdown, troubleshooting any issues as they arose while maintaining composure under pressure for a professional outcome every time.
  • Interfaced with clients to understand event objectives.
  • Managed event logistics and operations.
  • Elevated guest satisfaction by addressing concerns promptly and professionally during events.

Education

No Degree - Biological Science

Northern Kentucky University
Newport, KY

No Degree - Culinary Arts

Cincinnati State Technical And Community College
Cincinnati, OH

No Degree - CompTIA A+, IT Certification, MTA Security

My Computer Career

Skills

  • Insurance policy sales
  • Building relationships
  • Client service
  • Client account management

Certification

  • Licensed Insurance Agent - 1/2025

Timeline

Life Insurance Agent

Alpha Legacy Partners
05.2025 - Current

Access Control Represenative

DHL ECommerce
01.2022 - 11.2024

Fulfillment Associate

Amazon
06.2021 - 01.2022

Loss Prevention Officer

Variety Wholesalers
11.2020 - 06.2021

Event Specialist

ATL Events Group
10.2018 - 01.2019

No Degree - Biological Science

Northern Kentucky University

No Degree - Culinary Arts

Cincinnati State Technical And Community College

No Degree - CompTIA A+, IT Certification, MTA Security

My Computer Career

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