Maia Sterns
Madison,AL
Summary
Analytical professional with expertise in analyzing and navigating diverse situations. Seeking to apply business administration industry experience and acquire new skills in a dynamic work environment, driving company success.
Overview
5
5
years of professional experience
Work History
Live Receptionist/Customer Service Rep
Patlive
Tallahassee, FL
08.2021 - Current
- Demonstrated proficiency as a virtual receptionist in delivering friendly customer service while handling call transfers, order processing, message taking, appointment scheduling, and event registration.
- Provided assistance to customers by addressing queries and worries promptly
- Provided extensive product knowledge and delivered outstanding service in processing virtual transactions with debit and credit cards.
Cashier/Customer Service Rep
Walmart
Tallahassee, FL
04.2020 - 08.2021
- Maintained proper product availability, conducted regular inventory audits, and balanced register totals at the end of shifts
- Professionally guided customers through checkout procedures, guaranteeing correct change calculations, swift item processing, and consistent operation of the checkout line throughout scheduled shifts.
- Delivered excellent customer service by addressing complaints professionally, resulting in satisfied customers who returned.
Cashier
T.J. Maxx
Tallahassee, FL
06.2019 - 04.2020
- Provided exceptional customer service by engaging clients, suggesting fashion choices, and swiftly retrieving merchandise. Successfully operated cash registers and monetary transactions.
- Demonstrated strong communication skills, deep understanding of the fashion industry, and proficiency in basic mathematical calculations.
- Assisted in the completion of store opening and closing procedures while offering support to customers by answering questions about merchandise, policies, and services.
Education
Business Administration Degree - Bachelors of Science in Business Administration
Florida A&M
Tallahassee04.2021
High School Diploma -
Sparkman High School
Harvest, AL05-2015
Skills
- Business operations understanding
- Bookkeeping
- Data Entry
- Scheduling
- Computer proficiency
- Project Coordination
- Office Administration
- Administrative Support
Cell
256.617.0050
Languages
- English
- Spanish
- Creole
Awards
- Distinguished Young Scholar Awards-Famu 2016-2021
- National Honor Society-Famu 2016-2021
Accomplishments
- Distinguished Young Scholar Awards-Florida A&M 2016-2021
- National Honor Society-Florida A&M 2016-Present
Timeline
Live Receptionist/Customer Service Rep
Patlive
08.2021 - Current
Cashier/Customer Service Rep
Walmart
04.2020 - 08.2021
Cashier
T.J. Maxx
06.2019 - 04.2020
Business Administration Degree - Bachelors of Science in Business Administration
Florida A&M
High School Diploma -
Sparkman High School
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