Maia Weaver
Big Pine Key,FL
Summary
Dynamic hospitality professional with a proven track record at Isla Bella Beach Resort, excelling in customer service and effective multitasking. Recognized for optimizing seating efficiency and enhancing guest satisfaction. Skilled in phone etiquette and proficient in seamless operations during peak hours.
Overview
9
9
years of professional experience
Work History
Hostess /server
Isla Bella Beach Resort
Marathon, FL
08.2023 - 04.2026
- Greeted and seated guests, ensuring a welcoming atmosphere.
- Managed reservations and waitlists using restaurant management software.
- Collaborated with servers to ensure timely service and guest satisfaction.
- Assisted in maintaining cleanliness and organization of dining area.
- Monitored dining flow to optimize seating efficiency during peak hours.
- Proactively assisted servers during busy times, helping to expedite food delivery and maintain high levels of guest satisfaction throughout their meal.
- Taking to go orders and answering phone call calls
- Taking orders from the customers
- Answering any questions a guest may have
Cashier /expediter
Keys Fisheries
Marathon, FL
08.2022 - 11.2025
- Processed customer transactions efficiently using point-of-sale systems.
- Provided exceptional customer service, resolving inquiries and complaints promptly.
- Maintained accurate cash drawer balances through diligent tracking of sales.
- Assisted in training new staff on operational procedures and customer interactions.
- Expedited the food out of the window and organized customers orders and to go orders
Hostess
Sunset Grille
Marathon Fl
03.2018 - 09.2019
- Managed guest seating, optimizing flow during peak hours.
- Coordinated reservations and walk-in guests, enhancing dining experience.
- Trained new staff on hospitality standards and customer service protocols.
- Developed efficient seating charts to minimize wait times for guests.
Counter Service Pizza Maker
Papa John’s
Marathon Fl
01.2017 - 02.2018
- Prepared and baked pizzas according to established recipes and quality standards.
- Operated kitchen equipment, ensuring safety protocols and cleanliness were maintained.
- Trained new team members on pizza-making techniques and customer service best practices.
- Streamlined food preparation processes to enhance efficiency during peak hours.
Education
High School Diploma -
America Academy
Online School 04.2019
Skills
- Customer service
- Effective multitasking
- Patience and empathy
- Phone etiquette
- Interactive communication skills
- Service prioritization
Timeline
Hostess /server
Isla Bella Beach Resort
08.2023 - 04.2026
Cashier /expediter
Keys Fisheries
08.2022 - 11.2025
Hostess
Sunset Grille
03.2018 - 09.2019
Counter Service Pizza Maker
Papa John’s
01.2017 - 02.2018
High School Diploma -
America Academy