Summary
Overview
Work History
Education
Skills
Timeline
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Maia Williams

Wappingers Falls,NY

Summary

Hardworking and reliable Customer Service Representative with strong ability in sales and problem solving. Offering my Ability to work in different business environments and excell in customer relations with empathy, honesty, determination and discipline. Highly organized, proactive and punctual with a team-oriented mentality.

Overview

17
17
years of professional experience

Work History

Medical Esthetician

Skin by Eve
Wappingers Falls, NY
10.2020 - Current
  • Collected clients history to analyze client-specific needs and determine proper skincare treatments.
  • Performed facial treatments on clients to correct and prevent skin conditions, including microdermabrasion, laser resurfacing, chemical peels.
  • Educated clients on skin conditions, treatments and products to grow sales.
  • Improved appearance of clients' skin through non-surgical processes.
  • Maintained rigorous standards of sanitation and sterilization as directed by law and spa's policies and procedures.
  • Supported profitability by upselling products and services and processing sales.

Esthetician

Massage Envy
Brewster , NY
03.2014 - 05.2017
  • Promoted and sold memberships to potential new members, and sold renewals and upgrades to current members.
  • Provided excellent customer service and skin care treatments to all clients.
  • Conducted private client consultations.
  • Educated clients on skin care procedures and products.

Administrative Assistant/Customer Service/Accounts Payable Clerk

Allright Transit Services
Fishkill , NY
04.2007 - 03.2013
  • Answered phones delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Cash handling and operated cash register.
  • Answered multi-line phone, returned clients calls and scheduled appointments.
  • Informed customers about billing procedures, processed payments and provided payment options.
  • Performed administrative tasks to support strategic initiatives.
  • Verified accuracy of information and resolved discrepancies with vendors before entering invoices for payment.
  • Assisted with month-end and year-end closings to support accounting system accuracy.
  • Greeted visitors or callers daily to handle inquiries or direct to appropriate persons.
  • Handled management of communication to executives by taking and making telephone calls, reviewing and prioritizing mail and composing and typing correspondence.
  • Maintained inventory in administrative building supply closet to prevent shortages of supplies.
  • Wrote, organized and formatted documents on Microsoft Word.
  • Operated Accounts Payable computer software.

Education

Certificate - Medical Esthetics

Concepts Institute Of Advanced Esthetics Online Course
Daly City, CA
2019

Certificate - Esthetics

Atelier Esthetique Institute Of Esthetics, Inc.
New York, NY
2019

Certificate - Esthetics

Hudson Valley School Of Advanced Aesthetics
West Point, NY
2013

Some College (No Degree) - Liberal/Arts Science

Dutchess Community College
Poughkeepsie, NY

Skills

  • Inbound and outbound calling
  • Customer Service
  • Credit card payment processing
  • Active listening

Timeline

Medical Esthetician

Skin by Eve
10.2020 - Current

Esthetician

Massage Envy
03.2014 - 05.2017

Administrative Assistant/Customer Service/Accounts Payable Clerk

Allright Transit Services
04.2007 - 03.2013

Certificate - Medical Esthetics

Concepts Institute Of Advanced Esthetics Online Course

Certificate - Esthetics

Atelier Esthetique Institute Of Esthetics, Inc.

Certificate - Esthetics

Hudson Valley School Of Advanced Aesthetics

Some College (No Degree) - Liberal/Arts Science

Dutchess Community College

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Maia Williams