Maia Yolanda Saavedra Herrera

Server

Texas Roadhouse

05.2022 - Current

Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Served food and beverages promptly with focused attention to customer needs.
Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Cultivated warm relationships with regular customers.
Maintained a clean and welcoming dining environment for guest comfort and enjoyment.
Contributed to team success by assisting fellow servers during peak hours, ensuring smooth operations.
Worked with POS system to place orders, manage bills, and handle complimentary items.
Handled customer complaints professionally, resolving issues promptly to maintain positive relationships.
Boosted overall sales by confidently recommending daily specials and upselling menu items.
Enhanced customer satisfaction by providing attentive and personalized service during busy shifts.
Managed cash transactions accurately with attention to detail, minimizing discrepancies in daily reports.
Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
Collaborated with kitchen staff to ensure accurate preparation and prompt delivery of special dietary requests.
Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
Answered customer questions about hours, seating, and menu information.
Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
Contributed to team success through effective communication and cooperation with coworkers and management.
Handled any unexpected issues or emergencies calmly and professionally, maintaining a positive atmosphere during events.
Planned parties according to customer specifications.
Managed event schedules effectively, ensuring timely execution of activities and smooth transitions between segments.
Decorated and set tables in accordance with party themes and age groups.

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