Maica Solis
Greenwood,Indiana
Summary
An organized and motivated individual, learns quickly in fast-paced environment. Eager to utilize time management and organizational skills across diverse settings.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
UPS Logistics
Cebu City, Philippines
10.2023 - 12.2023
- Handling customer complaints: Answering questions about shipping, services, pricing, and policies.
- Handling packages: The customer received the wrong package and missing packages.
- Customer relationship building: Establishing customer rapport, proactively reaching out, and recognizing repeat customers.
Customer Service Associate
Amazon Operations Inc
Cebu City, Philippines
05.2021 - 09.2023
- Handling customer complaints: Answering questions about products, services, pricing, and policies.
- Processing orders and returns: Managing customer orders, missing packages, returns, and refunds.
- Customer relationship building: Establishing customer rapport, proactively reaching out, and recognizing repeat customers.
Education
Bachelor of Science - Tourism
University of Cebu
Cebu City, Philippines07-2021
Skills
- Call management
- Active listening
- Complaint resolution
- Customer service
Languages
English
Professional
Filipino
Native/ Bilingual
References
References available upon request.
Timeline
Customer Service Representative
UPS Logistics
10.2023 - 12.2023
Customer Service Associate
Amazon Operations Inc
05.2021 - 09.2023
Bachelor of Science - Tourism
University of Cebu
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