Maiceliza Martinez
Sanford,FL
Summary
Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
6
6
years of professional experience
Work History
Manager
UniVista Insurance
07.2022 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Monitored progress of daily operations, used bilingual skills for full clarity, reassigned employees and made operational changes for peak production.
Marketing Representative
UniVista Insurance Advertising
05.2021 - 07.2022
- Coordinated with sales and operational teams to verify alignment of marketing initiatives with company goals.
- Developed marketing materials, collaborating with colleagues to maintain consistent brand voice.
- Attended industry events and trade shows to promote brand and build relationships with potential customers.
- Responded to customer inquiries promptly and professionally to increase customer satisfaction.
- Developed and implemented comprehensive marketing strategies to increase brand awareness and customer acquisition.
- Created and launched campaigns across digital and traditional channels to drive sales.
- Created reports to track performance of marketing campaigns and suggest improvements.
Sales Representative
Lead Fetcher
01.2020 - 05.2021
- Managed customer accounts to secure customer satisfaction and repeat business.
- Trained and mentored new sales representatives.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
Customer Service Representative
Select Insurance
08.2017 - 01.2020
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer requests for products, services, and company information.
- Gained customer trust by providing knowledgeable and accurate information in both English and Spanish.
- Assisted customers with Spanish-language inquiries in a timely and professional manner.
Education
Bachelor of Science - Biomedical Sciences
University of Central Florida
Orlando, FL12.2024
Associate of Science - Biomedical Sciences
Seminole State College of Florida
Sanford, FL04.2019
Skills
- Marketing
- Financial Management
- Strategic Planning
- Contract Management
- Staff Development
- Policy Implementation
- Workforce Management
- Business Development
- Staff Management
- Lead Generation
- Sales Techniques
- Call Management
- Customer Relations
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Manager
UniVista Insurance
07.2022 - Current
Marketing Representative
UniVista Insurance Advertising
05.2021 - 07.2022
Sales Representative
Lead Fetcher
01.2020 - 05.2021
Customer Service Representative
Select Insurance
08.2017 - 01.2020
Bachelor of Science - Biomedical Sciences
University of Central Florida
Associate of Science - Biomedical Sciences
Seminole State College of Florida