Maicol Collado
Perth Amboy
Summary
Committed and hardworking with experience processing transactions and assisting customers. Dedicated to resolving issues, answering customer questions, and ringing up customers. Creative problem-solver versed in customer service. Confident Computer Technician with expertise in help desk environments, assisting both employees and customers with technical issues. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
3
3
years of professional experience
Work History
Supervisor
Nature's Blendz
09.2023 - Current
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Achieved results by working with staff to meet established targets.
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
IT Technician
Hackensack Meridian Health
12.2022 - 08.2023
- Maintained office PCs, networks and mobile devices.
- Monitored systems in operation and quickly troubleshot errors.
- Set up PCs, projectors and microphones for use in video conferencing rooms.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Performed installation, maintenance and repair for complex internal computer hardware and various software applications.
- Answered questions and provided information to customers about new software or hardware.
- Installed system updates to address vulnerabilities and reduce security issues.
- Enhanced interfaces to promote better functionality for users.
- Configured hardware, devices, and software to set up work stations for employees.
- Patched software and installed new versions to eliminate security problems and protect data.
- Delivered assistance and support for team-based IT projects.
- Installed application software and upgrades, virus protection, and drivers.
- Maintained inventory records and documentation for equipment in database.
- Conducted system patching and software updates to field laptops using remote access software.
- Updated firmware, pushed out files via FTP and troubleshot connectivity issues with remote monitoring equipment.
- Inspected equipment, assessed functionality and optimized controls.
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
Warehouse Worker
Sabert
12.2020 - 12.2021
- Consistently lifted and packaged materials.
- Labeled and accurately moved customer orders to meet shipment timetables and minimize errors.
- Prepared orders for shipment by systematically picking, packing and labeling merchandise.
- Maintained safe and clean work environment by keeping warehouse work areas neat, floors clean and goods safely stacked.
Education
High School Diploma -
Middlesex County Vocational School Perth Amboy
Perth Amboy, NJ09.2018
Skills
- Courteous with Strong Service Mindset
- Critical Thinking
- Cooperative Attitude
- Customer Assistance
- Adaptable and Flexible
- Conversant in Spanish
- Updating Software
- Application Installation
- Technical Support
- Customer Satisfaction
Timeline
Supervisor
Nature's Blendz
09.2023 - Current
IT Technician
Hackensack Meridian Health
12.2022 - 08.2023
Warehouse Worker
Sabert
12.2020 - 12.2021
High School Diploma -
Middlesex County Vocational School Perth Amboy