Maidel Leal Verdecia
Industrial Engenieer
Jonesboro,AR
Overview
15
15
years of professional experience
Work History
General Manager
Recinto Ferial Expoholguin
Holguín, , HG
11.2020 - 01.2022
- Developed and implemented operational strategies to improve efficiency, reduce costs and maximize customer satisfaction.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
- Coordinated training activities for employees to ensure compliance with company policies and procedures.
- Maintained relationships with vendors to obtain the best pricing on supplies and materials.
- Oversaw product development initiatives from concept through completion stages.
- Created a positive work environment by developing team building activities that encouraged collaboration among departments.
- Developed marketing strategies designed to increase brand awareness within target markets.
CEO
My Cuba TOURISM AGENCY
Holguín, , HG
04.2015 - 03.2020
- Developed and implemented strategic business plans to increase company profitability.
- Created and maintained relationships with key stakeholders, including customers, suppliers, government agencies, and other industry partners.
- Overseen the daily operations of the organization and ensured compliance with applicable laws and regulations.
- Managed executive team members to ensure successful execution of projects in a timely manner.
- Maintained open communication channels between departments to maximize efficiency and productivity.
- Directed long-term research initiatives to identify new markets for growth opportunities.
- Assessed financial performance of the organization on a regular basis and identified areas for improvement.
- Facilitated board meetings and provided leadership guidance to senior management.
- Recruited, trained, mentored, and managed employees at all levels within the organization.
- Analyzed market trends and customer data to inform decision-making processes.
- Established policies and procedures that promoted an ethical work environment.
- Negotiated contracts with vendors to secure competitive pricing for goods or services.
- Cultivated relationships with external organizations to build partnerships that benefited both parties.
- Monitored budgetary expenditures across multiple departments to ensure fiscal responsibility.
- Implemented technological solutions designed to improve operational effectiveness.
- Reviewed current systems and processes regularly for potential improvements or upgrades.
- Represented the organization at conferences, events, networking activities., as needed.
- Introduced innovative approaches that improved efficiency while reducing costs.
- Collaborated with marketing teams on campaigns aimed at increasing brand visibility in target markets.
- Developed strategies for improving customer service standards throughout the company.
- Spearheaded internal initiatives designed to foster collaboration among staff members.
- Led organization by establishing business direction and actualizing operational plans to meet goals.
General Manager
Empresa Gastronómia Holguín
Holguín, , HG
03.2008 - 04.2014
- Developed and implemented operational strategies to improve efficiency, reduce costs and maximize customer satisfaction.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Oversaw product development initiatives from concept through completion stages.
- Maintained relationships with vendors to obtain the best pricing on supplies and materials.
- Created a positive work environment by developing team building activities that encouraged collaboration among departments.
- Ensured compliance with local health department regulations regarding food safety standards.
- Analyzed existing processes for effectiveness and developed new systems as needed to enhance overall productivity levels.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Implemented employee recognition programs to motivate staff members towards achieving organizational goals.
- Conducted regular meetings with senior management team to review progress against established objectives.
- Identified areas of improvement in current business practices and collaborated with other departments to develop action plans for implementation.
- Provided guidance and support to subordinate managers in order to foster an atmosphere of cooperation throughout the organization.
- Developed marketing strategies designed to increase brand awareness within target markets.
- Prepared detailed reports for senior leadership outlining key performance metrics related to operational success.
- Assisted in the recruitment process by interviewing potential candidates for open positions.
- Performed routine audits of internal controls in order to maintain accuracy of financial records.
- Ensured compliance with applicable laws, regulations and industry standards pertaining to operations management.
- Trained employees on duties, policies and procedures.
- Recruited, interviewed and hired qualified staff for open positions.
- Created schedules and monitored payroll to remain within budget.
- Supervised employees through planning, assignments and direction.
- Recruited, trained and empowered employees to achieve key performance indicators.
- Tracked monthly sales to generate reports for business development planning.
- Administered employee discipline through verbal and written warnings.
- Managed inventory levels and conducted corrective action planning to minimize long-term costs.
- Guided management and supervisory staff to promote smooth operations.
- Conducted employee evaluations to provide adequate feedback and recognize quality performance.
- Led employee evaluations with constructive feedback to boost performance.
- Delivered exceptional client experiences through hands-on leadership of associates and managers.
- Directed safety operations and maintained clean work environment to adhere to FDA and OSHA requirements.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Marketing Coordinator
Centro Comercial Los Flamboyanes
Guardalavaca, HG
10.2006 - 02.2008
- Analyzed customer feedback to inform product improvements or new offerings.
- Evaluated success of campaigns by tracking relevant KPIs and metrics.
- Managed relationships with external vendors to ensure successful completion of projects within budget constraints.
- Created reports summarizing performance results against established goals.
- Participated in brainstorming sessions to generate ideas for new products or services.
- Updated databases with customer information collected from various sources.
- Assisted in creating presentations for clients outlining proposed solutions.
- Maintained a library of marketing collateral including images and videos.
- Performed administrative tasks such as maintaining records of expenses incurred during campaigns.
- Researched industry related topics to create white papers and other publications.
- Ensured compliance with all applicable laws when executing promotional activities.
- Identified potential partners for joint ventures or promotional initiatives.
- Provided input into the development of brand guidelines for consistency across channels.
- Created daily social media posts to build robust brand presence on Twitter, Facebook and Instagram.
- Developed brand marketing plan strategies to increase brand awareness.
- Delivered administrative support services to improve marketing efforts.
- Assisted with communication strategies and implemented tactics to support business objectives.
- Monitored social media trends and best practices to drive continuous improvement.
- Wrote, proofed and edited content in accordance with established brand guidelines.
Education
BBA - Business Administration
Universidad De Holguín
Holguín, 02.2014
Industrial Engenieer - Business Administration
Universidad De Holguín “ Oscar Lucero Moya”
Holguín, 07.2006
Skills
- Operations Oversight
- P&L Management
- Supply Chain Management
- Financial Administration
- Vendor Sourcing
- Team Management
- Customer Service
- Organization and Time Management
- [Area of Certification] Certified
- Organization
- Quality Assurance
- Special Event Coordination
- Dining Reservations
- VIP Services
- Travel Coordination
- Brand Management
- Hospitality
- Sales
- Account Administration
- Reservations Management
- Social Media Networking
- Client account management
- Recruitment
- Business Development
- Effective leader
- Project Management
- Verbal and written communication
- Food preparation and safety
- Staff training/development
- Operations management
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
If you can’t feed a team with two pizzas, it’s too large
Jeff Bezos
Timeline
General Manager
Recinto Ferial Expoholguin
11.2020 - 01.2022
CEO
My Cuba TOURISM AGENCY
04.2015 - 03.2020
General Manager
Empresa Gastronómia Holguín
03.2008 - 04.2014
Marketing Coordinator
Centro Comercial Los Flamboyanes
10.2006 - 02.2008
BBA - Business Administration
Universidad De Holguín
Industrial Engenieer - Business Administration
Universidad De Holguín “ Oscar Lucero Moya”