Overview
Work History
Education
Skills
Work Availability
Quote
Timeline
SalesManager
Maidel Leal Verdecia

Maidel Leal Verdecia

Industrial Engenieer
Jonesboro,AR

Overview

15
15
years of professional experience

Work History

General Manager

Recinto Ferial Expoholguin
Holguín, , HG
11.2020 - 01.2022
  • Developed and implemented operational strategies to improve efficiency, reduce costs and maximize customer satisfaction.
  • Established and maintained effective communication with staff members to ensure efficient operations.
  • Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
  • Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
  • Coordinated training activities for employees to ensure compliance with company policies and procedures.
  • Maintained relationships with vendors to obtain the best pricing on supplies and materials.
  • Oversaw product development initiatives from concept through completion stages.
  • Created a positive work environment by developing team building activities that encouraged collaboration among departments.
  • Developed marketing strategies designed to increase brand awareness within target markets.

CEO

My Cuba TOURISM AGENCY
Holguín, , HG
04.2015 - 03.2020
  • Developed and implemented strategic business plans to increase company profitability.
  • Created and maintained relationships with key stakeholders, including customers, suppliers, government agencies, and other industry partners.
  • Overseen the daily operations of the organization and ensured compliance with applicable laws and regulations.
  • Managed executive team members to ensure successful execution of projects in a timely manner.
  • Maintained open communication channels between departments to maximize efficiency and productivity.
  • Directed long-term research initiatives to identify new markets for growth opportunities.
  • Assessed financial performance of the organization on a regular basis and identified areas for improvement.
  • Facilitated board meetings and provided leadership guidance to senior management.
  • Recruited, trained, mentored, and managed employees at all levels within the organization.
  • Analyzed market trends and customer data to inform decision-making processes.
  • Established policies and procedures that promoted an ethical work environment.
  • Negotiated contracts with vendors to secure competitive pricing for goods or services.
  • Cultivated relationships with external organizations to build partnerships that benefited both parties.
  • Monitored budgetary expenditures across multiple departments to ensure fiscal responsibility.
  • Implemented technological solutions designed to improve operational effectiveness.
  • Reviewed current systems and processes regularly for potential improvements or upgrades.
  • Represented the organization at conferences, events, networking activities., as needed.
  • Introduced innovative approaches that improved efficiency while reducing costs.
  • Collaborated with marketing teams on campaigns aimed at increasing brand visibility in target markets.
  • Developed strategies for improving customer service standards throughout the company.
  • Spearheaded internal initiatives designed to foster collaboration among staff members.
  • Led organization by establishing business direction and actualizing operational plans to meet goals.

General Manager

Empresa Gastronómia Holguín
Holguín, , HG
03.2008 - 04.2014
  • Developed and implemented operational strategies to improve efficiency, reduce costs and maximize customer satisfaction.
  • Established and maintained effective communication with staff members to ensure efficient operations.
  • Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
  • Oversaw product development initiatives from concept through completion stages.
  • Maintained relationships with vendors to obtain the best pricing on supplies and materials.
  • Created a positive work environment by developing team building activities that encouraged collaboration among departments.
  • Ensured compliance with local health department regulations regarding food safety standards.
  • Analyzed existing processes for effectiveness and developed new systems as needed to enhance overall productivity levels.
  • Resolved customer complaints quickly while maintaining high quality standards of service delivery.
  • Implemented employee recognition programs to motivate staff members towards achieving organizational goals.
  • Conducted regular meetings with senior management team to review progress against established objectives.
  • Identified areas of improvement in current business practices and collaborated with other departments to develop action plans for implementation.
  • Provided guidance and support to subordinate managers in order to foster an atmosphere of cooperation throughout the organization.
  • Developed marketing strategies designed to increase brand awareness within target markets.
  • Prepared detailed reports for senior leadership outlining key performance metrics related to operational success.
  • Assisted in the recruitment process by interviewing potential candidates for open positions.
  • Performed routine audits of internal controls in order to maintain accuracy of financial records.
  • Ensured compliance with applicable laws, regulations and industry standards pertaining to operations management.
  • Trained employees on duties, policies and procedures.
  • Recruited, interviewed and hired qualified staff for open positions.
  • Created schedules and monitored payroll to remain within budget.
  • Supervised employees through planning, assignments and direction.
  • Recruited, trained and empowered employees to achieve key performance indicators.
  • Tracked monthly sales to generate reports for business development planning.
  • Administered employee discipline through verbal and written warnings.
  • Managed inventory levels and conducted corrective action planning to minimize long-term costs.
  • Guided management and supervisory staff to promote smooth operations.
  • Conducted employee evaluations to provide adequate feedback and recognize quality performance.
  • Led employee evaluations with constructive feedback to boost performance.
  • Delivered exceptional client experiences through hands-on leadership of associates and managers.
  • Directed safety operations and maintained clean work environment to adhere to FDA and OSHA requirements.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.

Marketing Coordinator

Centro Comercial Los Flamboyanes
Guardalavaca, HG
10.2006 - 02.2008
  • Analyzed customer feedback to inform product improvements or new offerings.
  • Evaluated success of campaigns by tracking relevant KPIs and metrics.
  • Managed relationships with external vendors to ensure successful completion of projects within budget constraints.
  • Created reports summarizing performance results against established goals.
  • Participated in brainstorming sessions to generate ideas for new products or services.
  • Updated databases with customer information collected from various sources.
  • Assisted in creating presentations for clients outlining proposed solutions.
  • Maintained a library of marketing collateral including images and videos.
  • Performed administrative tasks such as maintaining records of expenses incurred during campaigns.
  • Researched industry related topics to create white papers and other publications.
  • Ensured compliance with all applicable laws when executing promotional activities.
  • Identified potential partners for joint ventures or promotional initiatives.
  • Provided input into the development of brand guidelines for consistency across channels.
  • Created daily social media posts to build robust brand presence on Twitter, Facebook and Instagram.
  • Developed brand marketing plan strategies to increase brand awareness.
  • Delivered administrative support services to improve marketing efforts.
  • Assisted with communication strategies and implemented tactics to support business objectives.
  • Monitored social media trends and best practices to drive continuous improvement.
  • Wrote, proofed and edited content in accordance with established brand guidelines.

Education

BBA - Business Administration

Universidad De Holguín
Holguín,
02.2014

Industrial Engenieer - Business Administration

Universidad De Holguín “ Oscar Lucero Moya”
Holguín,
07.2006

Skills

  • Operations Oversight
  • P&L Management
  • Supply Chain Management
  • Financial Administration
  • Vendor Sourcing
  • Team Management
  • Customer Service
  • Organization and Time Management
  • [Area of Certification] Certified
  • Organization
  • Quality Assurance
  • Special Event Coordination
  • Dining Reservations
  • VIP Services
  • Travel Coordination
  • Brand Management
  • Hospitality
  • Sales
  • Account Administration
  • Reservations Management
  • Social Media Networking
  • Client account management
  • Recruitment
  • Business Development
  • Effective leader
  • Project Management
  • Verbal and written communication
  • Food preparation and safety
  • Staff training/development
  • Operations management

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

If you can’t feed a team with two pizzas, it’s too large
Jeff Bezos

Timeline

General Manager

Recinto Ferial Expoholguin
11.2020 - 01.2022

CEO

My Cuba TOURISM AGENCY
04.2015 - 03.2020

General Manager

Empresa Gastronómia Holguín
03.2008 - 04.2014

Marketing Coordinator

Centro Comercial Los Flamboyanes
10.2006 - 02.2008

BBA - Business Administration

Universidad De Holguín

Industrial Engenieer - Business Administration

Universidad De Holguín “ Oscar Lucero Moya”

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Maidel Leal Verdecia Industrial Engenieer