Summary
Overview
Work History
Education
Skills
Languages
Languages
Certification
Timeline
Generic
Maidolys Payas

Maidolys Payas

Cape Coral,FL

Summary

Certified Professional Coder seeking Medical Coding position in the Health Administrative field. I provide dedication, commitment, loyalty and perseverance to any company that I work for. I am searching for a company to belong to, where I can grow as a coder, as I continue my education.

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

21
21
years of professional experience
1
1
Certification

Work History

Dispatch Supervisor

Herd transportation
Cape Coral, FL
07.2020 - 06.2023
  • Mentored, trained and managed team of 20 employees and offered insight and direction, helping boost overall performance.

  • Monitored dispatch board and adjusted call priorities regularly based on caller needs.
  • Supervised driver dispatching, route planning and vehicle tracking for over 20 drivers.
  • Trained employees on triaging and dispatching procedures to properly handle daily calls.

Customer Service Representative/Dispatcher

SWFL Transportation Group
Fort Myers, FL
08.2018 - 06.2020
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Answered inbound calls, chats and emails to facilitate customer service.

Manager GetReady and Detail Department Ocean Detai

Ocean Detailing
11.2016 - 08.2018
  • Modeled supportive leadership qualities, motivating staff to achieve department goals and promote staff participation and team building.
  • Followed safety protocols and company processes and procedures.
  • Performed opening and closing duties as part of management team and handled cash management.
  • Worked closely with sales associates to complete tasks.

Loaner Department

Williamson Cadillac
04.2016 - 11.2016
  • Talk with the customers and help them during to get the best car since their cars are in services.
  • Delivered high levels of customer service to facilitate smooth processes.

Agent

Alorica Directv
05.2014 - 04.2016
  • Talk with the customers and help them to reconnect their services if not give the best customer service experience.
  • Maintained high level of communications and marketing skills by participating in professional activities.
  • Learned and applied sales techniques to achieve marketing goals for outreach.

Receptionist and Billing

Serenity Rehabilitation Center
06.2010 - 05.2012
  • Talking with patients, helping to fill the file, talking to adjusters for the insurance companies
  • Maintained confidentiality on all patient record data.
  • Performed data import, scanning or manual keying processes to verify invoice accuracy.
  • Obtained prompt payments for open bills by interacting with appropriate parties.

Front Desk

Body Shop
01.2002 - 12.2003
  • Acct Rec
  • Dynamic Paint, Help the cust with the claims and fill all the paperwork, talk with insurances companies
  • Check estimates, order parts for the cars, and order supp

Education

Certified Profesional Coder

Integral Academy of Coding
Tampa, FL
05.2023

Tech - Pharmacy Tech

Everest Institute
Hialeah, FL
2009

PCT

International Training Careers
Miami, FL
2001

Skills

  • Auto estimating
  • Dispatching
  • Certifications and Licenses
  • Adjusting Routes
  • Medical terminology AAPC
  • Coder software ICD-10 (Int Classification of Disease Systems)
  • CPT Coding Guideline Anatomy/Physiology
  • HCPCS Coding Guidelines Microsoft
  • Microsoft Office
  • Office management profession
  • Problem solver

Languages

  • Spanish/English

    • Languages

    English
    Full Professional
    Spanish
    Native/ Bilingual

    Certification

    AAPC Certified Professional Code

    Member ID: 02076485

    Timeline

    Dispatch Supervisor

    Herd transportation
    07.2020 - 06.2023

    Customer Service Representative/Dispatcher

    SWFL Transportation Group
    08.2018 - 06.2020

    Manager GetReady and Detail Department Ocean Detai

    Ocean Detailing
    11.2016 - 08.2018

    Loaner Department

    Williamson Cadillac
    04.2016 - 11.2016

    Agent

    Alorica Directv
    05.2014 - 04.2016

    Receptionist and Billing

    Serenity Rehabilitation Center
    06.2010 - 05.2012

    Front Desk

    Body Shop
    01.2002 - 12.2003

    Certified Profesional Coder

    Integral Academy of Coding

    Tech - Pharmacy Tech

    Everest Institute

    PCT

    International Training Careers

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