Maieenah Walter
Chicopee,MA
Summary
Focused team player ready to serve as mentor and resource to residents. Friendly with talent for building trust with individuals through counseling and advice. Approachable demeanor with strong problem-solving skills to tackle various needs or issues.
Overview
13
13
years of professional experience
Work History
Residential Counselor
CHD
01.2022 - Current
- Monitored and documented client progress toward meeting goals and objectives.
- Addressed behavioral and emotional needs of residents through activities and interventions, increasing resident socialization, interpersonal, and social skills.
- Encouraged clients to develop self-advocacy skills and to become active participants in own treatment plans.
- Resolved conflicts by performing in-time crisis intervention and enforcing discipline and behavior metrics.
Crew Trainer
Wendy's
12.2017 - 08.2019
- Trained other employees in customer service, food safety, and performance requirements.
- Set positive example for team members by providing high-quality, efficient service.
- Taught new team members correct procedures for all areas of operations.
- Greeted customers with smile and provided friendly service to professionally handle every need.
Crew Member Trainer
Mcdonalds
06.2010 - 04.2016
- Trained other employees in customer service, food safety, and performance requirements.
- Mentored junior employees to improve performance, food safety, and customer service.
- Set positive example for team members by providing high-quality, efficient service.
- Maintained current knowledge of all team position requirements.
Education
Associate of Science - Human Services
Springfield Technical Community College
Springfield, MA12.2025
GED -
Holyoke Community College
Holyoke, MA07.2013
Skills
- Client Assistance Referrals
- Client Intakes
- Coping Techniques
- Problem-Solving
- Cash Handling
- Cleaning and Sanitizing
- Order Taking
Languages
Spanish
Limited Working
Timeline
Residential Counselor
CHD
01.2022 - Current
Crew Trainer
Wendy's
12.2017 - 08.2019
Crew Member Trainer
Mcdonalds
06.2010 - 04.2016
Associate of Science - Human Services
Springfield Technical Community College
GED -
Holyoke Community College
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