Maiia Goriaeva
Croydon,PA
Summary
I am currently a full-time student/intern pursuing a degree in Respiratory Therapy and looking for a part-time job as a Restaurant team member/ Restaurant server. Available to work evening shifts (Tue, Wed, Thu 4p-12a). With several years of hands-on experience in the restaurant industry, I bring a strong foundation in customer service, food handling, and teamwork. My previous roles have honed my ability to thrive in fast-paced environments while maintaining a keen focus on guest satisfaction and efficiency.
Overview
6
6
years of professional experience
Work History
Restaurant Manager
Shish Kabob Palace
03.2020 - 09.2022
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
- Correctly calculated inventory and ordered appropriate supplies.
- Managed staff schedules and maintained adequate coverage for all shifts.
Restaurant Waitress
Shish Kabob Palace
09.2017 - 03.2020
- Balanced multiple responsibilities simultaneously, managing order-taking, drink refills, and general guest inquiries effectively.
- Adhered to strict hygiene standards when handling food items and setting tables according to restaurant guidelines.
- Accurately recorded orders and relayed dietary restrictions to the kitchen staff, ensuring customer satisfaction.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs..
- Processed payments accurately using various payment methods while upholding company policies regarding cash handling procedures.
- Maintained a clean and organized dining area, ensuring a comfortable atmosphere for all patrons.
Barista Trainer
Le Pain Quotidian
09.2016 - 06.2017
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Provided ongoing feedback to trainees on their progress, offering constructive criticism when necessary while celebrating achievements regularly.
- Improved barista skills through one-on-one training sessions and practical demonstrations.
- Taught proper procedures and strategies for success to new employees.
Education
Associate of Applied Science - Respiratory Therapy
Community College of Philadelphia
Philadelphia, PA08.2024
Skills
- Service Quality
- Food safety awareness
- Beverage Preparation
- Inventory Management
- Transactions and Cash Handling
- Adaptable and Flexible
- Order Management
- Service prioritization
- Strong Work Ethic
Languages
English
Native or Bilingual
Russian
Native or Bilingual
American Sign Language
Professional Working
Timeline
Restaurant Manager
Shish Kabob Palace
03.2020 - 09.2022
Restaurant Waitress
Shish Kabob Palace
09.2017 - 03.2020
Barista Trainer
Le Pain Quotidian
09.2016 - 06.2017
Associate of Applied Science - Respiratory Therapy
Community College of Philadelphia
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