Maile Nakamura
Honolulu,HI
Summary
Motivated Service Worker with exceptional social skills, communication abilities, and a strong background in customer service. Committed to upholding health and safety guidelines and ensuring proper handling of food items. Actively seeks opportunities to support team members and proactively address any issues that may arise. Experienced in supervising and caring for dogs in a daycare environment, utilizing effective techniques to maintain a safe, clean, and stimulating atmosphere for pets. Possesses extensive knowledge of dog behavior and excels in effectively communicating with both animals and their owners, ensuring a high level of care and satisfaction.
Overview
6
6
years of professional experience
Work History
Dog Daycare Attendant
Ohana Doggie Day Care
09.2023 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Skilled at working independently and collaboratively in a team environment.
- Worked effectively in fast-paced environments.
- Reduced the risk of accidents by closely supervising play areas and promptly addressing any signs of aggression or distress in dogs.
- Gave animals proper attention to promote secure environment in owner's absence.
- Supported overall facility cleanliness by regularly sanitizing dog spaces and equipment to maintain a healthy environment.
- Improved dog socialization by closely monitoring playtime and encouraging positive interactions among dogs.
- Communicated professionally with pet owners via phone, email, and text.
- Ensured timely feeding schedules were maintained for all dogs within the facility according to owner-provided instructions.
- Facilitated the integration of new dogs into daycare groups by carefully assessing compatibility with existing members and adjusting group dynamics as needed.
- Provided excellent care to dogs with special needs, ensuring they received proper medication and attention.
Barista Shift Lead
Smokey's Pipe and Coffee
10.2022 - 05.2023
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Cleaned counters, machines, utensils, and seating areas daily.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Fostered loyal customer base by remembering regulars' orders and preferences, making them feel valued.
- Managed cash registers accurately, ensuring proper handling of cash transactions and end-of-day reconciliations.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Handled high volume of inbound phone calls in fast-paced environment.
Restaurant Hostess/Take-Out Server
California Pizza Kitchen
02.2022 - 05.2022
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Watched dining area staff to evaluate server loads and calculate accurate wait times.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Answered customer questions about hours, seating, and menu information.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Collaborated with servers to ensure smooth transitions between tables, minimizing wait times for guests.
- Enhanced workplace cleanliness by performing thorough daily cleaning tasks, including sweeping, sanitizing bathrooms, and dusting.
Waitress/Busser
Fondue 152
06.2020 - 08.2021
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Processed orders and sent to kitchen employees for preparation.
- Inspected dishes and utensils for cleanliness.
- Kept kitchen areas neat and clean by removing trash and organizing supplies.
- Stocked food items upon manger request and adhered to food safety standards at all times.
- Managed high volumes of orders while maintaining accuracy through attention to detail and effective time management skills.
- Ensured high-quality food presentation with careful attention to detail and plating techniques.
Birthday Party Host
BounceU Roseville
02.2019 - 03.2020
- Ensured a memorable event for clients by creating personalized and themed party environments.
- Maintained high standards of cleanliness and safety within the party area, contributing to positive client reviews and recommendations.
- Protected young guests by monitoring activities and maintaining strong perimeter for activities.
- Boosted customer satisfaction through attentive hosting and efficient communication with guests, parents, and staff members.
- Collaborated with team members to efficiently coordinate decorations, food service, and entertainment for successful parties.
- Resolved conflicts to restore customer satisfaction and promote loyalty to company brand.
- Reset party rooms between events by collecting trash, wiping down surfaces and sweeping floor.
- Trained new employees on company policies, best practices in customer service excellence, as well as specific job duties associated with hosting birthday parties effectively.
- Educated guests on rules and policies to deliver safe, enjoyable experiences.
- Emptied trashcans and transported waste to collection areas.
- Cleaned and polished glass doors, mirrors and other surfaces to maintain professional appearance.
- Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
- Led children in creative, athletic, and educational activities while maintaining safe and orderly group.
- Developed age-appropriate activities and crafts to engage children.
Education
Communication BA -
University of Hawai'i At Mānoa
Honolulu, HI05.2025
Skills
Dog Handling Expertise
Positive Attitude
Teamwork and Collaboration
Organized and Efficient
Attention to Detail
Leadership Qualities
Customer service
Event Planning
Cleaning procedures
Order Taking
Food Preparation
Child Supervision
Volunteer Experience
Placer SPCA, Roseville, CA
- Participated in classes to learn about different commands, dog behavior and animal safety.
- Enhanced the physical fitness of dogs by consistently providing daily exercise through walking and running activities.
- Ensured a safe environment for dogs by closely monitoring interactions and promptly addressing any issues that arose.
- Supported local animal shelter by volunteering to walk dogs in need, increasing their chances of adoption.
- Promoted positive reinforcement techniques for better behavior management during walks.
- Promoted responsible pet ownership by educating potential adopters on proper care and resources available.
ReCREATE, Roseville, CA
- Organized supplies.
- Maintained clean, neat, and operational facility to serve program needs.
Affiliations
- Public Relations Student Society of America (University of Hawai'i at Mānoa)
- Student Government ASB Officer (Woodcreek High School)
Timeline
Dog Daycare Attendant
Ohana Doggie Day Care
09.2023 - Current
Barista Shift Lead
Smokey's Pipe and Coffee
10.2022 - 05.2023
Restaurant Hostess/Take-Out Server
California Pizza Kitchen
02.2022 - 05.2022
Waitress/Busser
Fondue 152
06.2020 - 08.2021
Birthday Party Host
BounceU Roseville
02.2019 - 03.2020
Communication BA -
University of Hawai'i At Mānoa
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