Summary
Overview
Work History
Skills
Volunteer
Timeline
Generic

Maile Schick

Olympia,WA

Summary

Dependable and honest professional of 21 years at WSECU, with outstanding problem-solving and communication skills. Motivated, self-sufficient and proficient. Aptitude in identifying problems, analyzing situations and finding a timely resolution. Passionate about opportunities to create positive interactions. Dependable and honest Deposit Operations Analyst III with mastery in operation procedures, Trust/Estate/POAs and Death Claims. Strengths include managing several projects simultaneously, meeting deadlines and keeping calm under pressure.

Overview

22
22
years of professional experience

Work History

Deposit Operations Analyst III

WSECU-Melissa Rodda/Sarah Hodgen
12.2021 - Current
  • Implemented plans to improve operations and suggested changes to systems for overall organization with Image Center/Jack Henry products. Includes Remit, Branch Capture, ATM, Inclearings and RDC mobile.
  • Assessed operational performance to identify areas for improvement within Image Center, Repgen's, Death Claims, Negative Share Report.
  • Functions include: Deceased Member queue, Chex System Reports and Disputes, Incorrect Death Date, POAs, Court Blocked, Trust and Estate accounts, SC50 and Negative Share Reports, Jack Henry Notifications, Deposit-Ops Dept In-Box, Bill Pay GL and Reclamations, Image Center and Upgrades of Image Center.
  • Supported Team Leaders and associated team members to maintain system functionality with Image Center Upgrades, As well as, working with Auditing and creating Instructional procedures for Death Claims.
  • Performed validation and testing of Image Center upgrades to promote adequacy and smooth transition.
  • Daily communication with MSD, CLS, CC, IT, Branches, Members and outbound of deceased family members.

Deposit Operations Specialist II

WSECU
03.2006 - 12.2021
  • Maintains confidentiality of credit union members and adheres to all regulatory requirements.
  • Provides backup to Deposit Operations department as needed, including Business Accounts, Share Drafts, Returned Items, Cash Orders and Fed Adjustments.
  • Establishes rapport with vendors.
  • Maintains friendly and professional member and co-worker interactions.
  • Conducts regular daily proofing of work and follows up with branches and departments for accuracy and timeliness.
  • Organizes and maintains annual DPC/Image Center upgrades.
  • Train departments in ICATM, Branch Capture, Remit and Document Processing Client.
  • Process Improvement/Negative Shares. Process charge offs.

Card Services ATM Officer

WSECU
03.2002 - 03.2006
  • Developed member relationships through active listening and using defined processes to address member needs.
  • DPS.
  • ATM deposits and corrections.
  • Card re-issue report.
  • Debit and Visa card maintenance, capture and shred.

Skills

  • Verbal and Written Communication Skills
  • Task Prioritization
  • Attention to Detail
  • Problem Solving
  • Member Service-Oriented
  • Reliable and Responsible
  • Team Cooperation
  • Flexibility
  • Symitar, SmartPay, Document Processing Client, Fedline, Word, Excel, Outlook experience, Chex Systems

Volunteer

United Way  -  Neighborhood Watch  -  Bull Terrier Rescue, Inc.  -  Photographer  -  Blossomwood HOA/Treasurer 3 years, Event Coordinator 2 years


Timeline

Deposit Operations Analyst III

WSECU-Melissa Rodda/Sarah Hodgen
12.2021 - Current

Deposit Operations Specialist II

WSECU
03.2006 - 12.2021

Card Services ATM Officer

WSECU
03.2002 - 03.2006

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Maile Schick