Melissa Estaville
San Antonio,Tx
Summary
Reg E certified banking professional of 2 years proficient in critical and analytical skills on high risk financial & non-financial transactions. Along with ensuring adherence to regulatory laws including FCRA, GLBA, CFPB, and UDAAP. Looking to utilize my knowledge and skills to strengthen the mission, objectives, and goals of USAA.
Overview
10
10
years of professional experience
Work History
Deposit Servicing | COE Disputes III
USAA
San Antonio, USA
06.2023 - Current
- Initiate disputes identifying fraud and non-fraud for Debit Card, ACH, Zelle, EFT's and Pay Bills via Conversant. Complete member reassertion requests, discuss dispute outcomes all while tracking and resolving complaints through Res Q and CCT
- Facilitate weekly compliance presentations based on district DCOE data to achieve the monthly compliance goal of 98.5% which has been met by my team for ten consecutive months
- Obtained Agile Project Management and ABA Fraud Prevention certification, pursing ABA Operation Risk Management certificate for further development
- Achieved October 2024 MSR of the Month for providing knowledge and assistance to new hires and improving the teams operational/compliance goals.
Research Marketing Analysis
Regenevita Biocell
San Antonio, USA
10.2021 - 12.2021
- Conducted research and analysis on orthopedic, and marketing data, to formulate tactical recommendations to the CEO
- Mission to increase digital engagement through enhanced web traffic, telehealth consultations and stem cell therapy awareness
- Implemented a marketing strategy targeting revenue growth and expense recovery by year one
- Acquired SEO Knowledge to enhance search rankings an optimize content strategy based on traffic patterns
Cashier
HEB
Austin, USA
11.2015 - 11.2021
- Awarded Innovation Award’16 for bringing change and superior service to a customer’s check out experience.
- Collaborate with teammates to create a positive work environment ensuring team success.
- Analyzed store planograms to ensure corporate compliance and promote inventory management.
- Used POS software to assist customers with financial services, permits, entertainment tickets and lottery.
Education
MBA -
The University of Incarnate Word
San Antonio, TX12.2021
BBA -
The University of Texas at San Antonio
San Antonio, Tx12.2019
Skills
- Verbal and written communication
- Business Model and Planning
- Customer Service Excellence
- Brand Development
- Detail Oriented
- Project Management
- Management Principles
- Organizational Management
- Marketing
- Microsoft Office proficiency
- Intermediate SQL
- Intermediate JIRA
Timeline
Deposit Servicing | COE Disputes III
USAA
06.2023 - Current
Research Marketing Analysis
Regenevita Biocell
10.2021 - 12.2021
Cashier
HEB
11.2015 - 11.2021
MBA -
The University of Incarnate Word
BBA -
The University of Texas at San Antonio