April Hinojosa
San Antonio,TX
Summary
Known for going the extra mile for customers and colleagues. Efficient problem solving skills with strong and dedicated professional values, as well as a quick learner. Not intimidated by a challenge and constantly seeking how to improve myself in a work environment.
Overview
9
9
years of professional experience
Work History
Inbound Disputes COE Banking Representative
USAA Banking Inbound Call
09.2024 - Current
- Greeted and authenticated members using secure verification procedures.
- Handled a high volume of inbound calls related to checking, savings, deposits, card services, transfers, and disputes.
- Delivered exceptional customer service while adhering to compliance and privacy standards.
- Resolved account-related issues efficiently, escalating complex cases when necessary.
- Educated members on USAA banking products, digital tools, and fraud prevention.
- Maintained accurate call documentation and met performance metrics including quality, call time, and member satisfaction.
Call Center, Agent
BEST BUY HEALTH REMOTE
04.2022 - 07.2024
- Handled high volume calls with expertise use of client management software
- Displayed excellent sales skills and mastered how to leverage abilities to meet expectations
- Thoroughly explained to our mature market the medical services and devices we provide while still maintaining outstanding customer service
- Negotiated prices, terms of sale and service agreement to close and finalize transactions
- Committed to providing elite customer service by leading with a positive attitude with every call
- Improved my communication skills to better assist and lead the mature market over the phone to utilize our medical devices and plans
Assistant Personal Training Director & Sales rep
LA Fitness
12.2019 - 03.2022
- Managed a robust sales territory, to increase gym brand within an already established market
- Close team/working relationship with General Manager Hiring, training, and development of Personal Training staff
- Coordinate the development of activities and initiatives to generate leads by networking the local area and maximizing the opportunities for sales
- Assist in hiring, training and development of Fitness Desk Staff
- Assisted the SM or GM with training and development of a strong team of Sales Advisors that delivers on company goals and reflects its values
- Overall management, evolution and development of all leisure facilities
- Create working budgets and reporting metrics
- Accurately and efficiently enter lead information into the lead management system Proactively manage lead pipeline database to ensure prompt follow up and execution from lead to opportunities
- Create & Establish a baseline of program offerings
Sales associate / Cashier / Back-up assistant / 1st assistant Manager
Cato Fashions
08.2016 - 11.2019
- Managed daily operations front opening and setting out inventory to closing and recovering the store.
- Accounting and processed store bank deposits daily
- Managed and trained multiple employees while providing attentive customer service
- Committed to providing customers the best experience at the store
- Merchandise clothing according to store requirements for daily customers and special holidays
Education
Associates degree - process in getting bachelor's
University of Texas at San Antonio
09.2025
Diploma - undefined
John Paul Stevens High School
06.2017
Skills
- Microsoft office suite
- Product knowledge
- Outstanding customer relationships
- Policy Understanding
- Superior verbal communication skills
- Detailed Oriented and efficient
- Microsoft excel
- Outgoing people person
- Technical proficiency
- Lead with a positive mindset and outlook
- Excellent organizational skills
LANGUAGES
English
Fluent in Conversational Spanish
Timeline
Inbound Disputes COE Banking Representative
USAA Banking Inbound Call
09.2024 - Current
Call Center, Agent
BEST BUY HEALTH REMOTE
04.2022 - 07.2024
Assistant Personal Training Director & Sales rep
LA Fitness
12.2019 - 03.2022
Sales associate / Cashier / Back-up assistant / 1st assistant Manager
Cato Fashions
08.2016 - 11.2019
Associates degree - process in getting bachelor's
University of Texas at San Antonio
Diploma - undefined
John Paul Stevens High School
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