Mailei Oreta
Vacaville ,CA
Summary
I am a team player . I can work in groups or solo and as long as the job gets done. I am a fast learner and am willing to learn knew things everyday. I am reliable and work amazing around new people building positive connections.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Shift Manager
Round Table Clubhouse
Vacaville
02.2024 - Current
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Promoted a positive work environment through open communication and constructive feedback.
- Kept employees operating productively and working on task to meet business and customer needs.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Excelled in every store position and regularly backed up front-line staff.
- Collaborated with other Shift Managers to maintain consistency in policies enforcement across all shifts, fostering a cohesive workplace culture.
Crew Trainer
Raising Canes
Vacaville, CA
01.2024 - 03.2025
- Trained other employees in customer service, food safety, and performance requirements.
- Taught new team members correct procedures for all areas of operations.
- Studied crew members during work shift to provide feedback and guidance in improving performance.
- Set positive example for team members by providing high-quality, efficient service.
Shift Manager
Firehouse Subs
Vacaville, CA
10.2022 - 01.2024
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Promoted a positive work environment through open communication and constructive feedback.
- Kept employees operating productively and working on task to meet business and customer needs.
Education
Ernest Kimmie Charter
Vacaville Ca06.2023
Skills
- Cash handling
- Decision-making
- Customer service focus
- Employee training
- Accurate money handling
- Staff motivation
- Opening and closing procedures
- Punctual and reliable
- Handling customer complaints
- Energetic and enthusiastic
- Training and mentoring
- Team development
- Mentoring and coaching
- Staff training and onboarding
- Payment processing
- Safety compliance
- Flexible schedule
- Verbal and written communication
- Compliance
- Shift leadership
- Customer service
- Problem-solving
- Active listening
- Critical thinking
- Team collaboration and leadership
Certification
Food Handlers Certified.
Timeline
Shift Manager
Round Table Clubhouse
02.2024 - Current
Crew Trainer
Raising Canes
01.2024 - 03.2025
Shift Manager
Firehouse Subs
10.2022 - 01.2024
Ernest Kimmie Charter