Maily Gouger

Server

The Greens Grill

Valencia CA

03.2002 - 07.2005

Consistently provided professional, friendly and engaging service.
Followed all safety and sanitation policies when handling food and beverage to uphold proper health standards.
Displayed enthusiasm and knowledge about the restaurant's menu and products.
Routinely supported other areas of the restaurant as requested, including answering telephones and completing financial transactions for other staff.
Set dining tables according to type of event and service standards.
Addressed diner complaints with kitchen staff and served replacement menu items promptly.
Demonstrated genuine hospitality while greeting and establishing rapport with guests.
Guided guests through menus while demonstrating thorough knowledge of the food, beverages and ingredients.
Provided friendly and attentive service.
Precisely described menu items and special offerings and appropriately identified wine pairings.
Relayed orders to bar and kitchen by quickly and accurately recording guest selections and keying them into the register.
Proactively prepared for large parties and reservations, anticipating planning and staffing needs.
Assisted with the BBQ station, banquet setup and service, patio area service, dishwashing and packaging food for take-out.
Verified cash drawer against the day’s receipts.
Bussed, cleared, cleaned and set tables in a quiet and efficient manner.
Restocked the salad bar and buffet, refilled condiments, organized pantry area and swept and mopped floors.
Assertively upsold alcoholic beverages, appetizers and desserts.
Moved and arranged tables, chairs and place settings and organized seating for groups with special needs.
Continually monitored dining rooms for seating availability, service, safety and well-being of guests.
Assisted in cashiering and Point of Sale (POS) system procedures during busy hours.
Bussed and reset tables and kept dining room and work areas clean.
Quickly set up and cleared tables and stocked all service stations.