Maily Iglesias

Managed all aspects of guest reservations, including modifications and cancellations efficiently. Responded to guest inquiries via phone, facilitating seamless booking experiences. Provided excellent customer service during check-in by warmly greeting guests. Increased revenue by selling products from hotel shop. Utilized Opera system to streamline reservation processes, including payment routing and splits. Addressed challenging customer interactions calmly, demonstrating strong conflict resolution skills. Ensured smooth operation of reservations through effective communication and problem-solving.

Oversaw operations during peak weekend nights, effectively managing heavy guest traffic. Collaborated with hostesses to optimize seating strategies and reduce wait times for guests. Assured compliance with hygiene protocols through regular cleaning of menus and tables. Exhibited poise while addressing challenges posed by a difficult manager. Executed rapid movement between responsibilities to enhance service speed. Facilitated guest comfort by arranging seating to accommodate different party sizes. Maintained clear communication with team members to ensure smooth workflow.