Maime Apker
Edgewater,FL
Summary
Motivated individual with business acumen and willingness to take on challenging roles. Tech-savvy and quick learning with technical know-how, social media expertise and sales abilities to support and drive substantial growth. Dependable, with a track record of success in field, attention to detail and proactive mindset. Seeks opportunities to improve processes and workflows for team benefit. Conscientious, hardworking and excels at multitasking in fast-paced environments. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Team Leader
Tractor Supply
New Smyrna Beach, FL
08.2020 - Current
- Maintained daily inventory to facilitate successful material distribution.
- Coordinated team activities and delegated tasks to ensure efficient completion of projects.
- Created training materials and conducted group trainings on new processes or procedures.
- Collaborated with other departments to ensure alignment of goals across teams.
- Monitored daily workflow to ensure adherence to established policies and procedures.
- Motivated and empowered team members to build customer satisfaction and loyalty to support retention and growth.
- Implemented changes in response to changing business needs or customer demands.
- Fostered positive employee relationships through communication, training, and development coaching.
- Oversaw quality control to identify inconsistencies and malfunctions.
- Reviewed customer service surveys and implemented strategies to improve customer satisfaction ratings.
- Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
- Maintained a positive work environment that promoted collaboration between team members.
- Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
- Offered training and support to keep team members motivated and working toward objectives.
- Analyzed data from various sources to identify areas of improvement in the department's operations.
- Developed strategies for problem solving and conflict resolution among team members.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Participated in regular meetings with senior leadership to provide updates on team progress.
- Promoted to leadership position in recognition of strong work ethic and provided exceptional customer service.
- Kept work areas clean, neat and free of safety hazards to maximize efficiency.
Customer Service Representative
Critters Corner
New Smyrna Beach, FL
04.2018 - 07.2020
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Made outbound calls to obtain account information.
- Fielded customer complaints and queries, fast-tracking for problem resolution.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Developed strong customer relationships to encourage repeat business.
- Assisted customers with price checks, lifting heavy items and addressing other inquiries.
- Took special orders in person and over telephone, generating additional revenue every month.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Education
Associate of Arts - Business Administration
Daytona College
Ormond Beach, FLSkills
- Client Service
- Cash Handling
- Technical Support
- Mentoring
- Complaint Resolution
- People Management
- Attention to Detail
- Leadership
- Client Support
Affiliations
- I keep chickens and other animals
Accomplishments
- Started Tractor supply as a part time cashier and was promoted to team lead due to my dedication to the team.
Certification
- I am forklift and propane certified
Timeline
Team Leader
Tractor Supply
08.2020 - Current
Customer Service Representative
Critters Corner
04.2018 - 07.2020
Associate of Arts - Business Administration
Daytona College
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