Mai Pang Thao
Clovis,CA
Summary
Highly skilled and customer-focused professional with years of experience in delivering top-tier customer service in fast-paced environments. Proven track record in resolving complex issues, enhancing customer satisfaction, and achieving performance goals through strong communication and problem-solving abilities. Recognized for a proactive approach, adaptability, and the ability to build lasting customer relationships while maintaining a positive team dynamic.
Overview
4
4
years of professional experience
Work History
Shift Leader
Panda Express
Fresno
09.2020 - Current
- Team Leadership: Supervise and coordinate the activities of team members during shifts, ensuring adherence to company policies and procedures. Train and mentor new staff.
- Customer Service: Deliver exceptional customer service by efficiently addressing and resolving customer inquiries and complaints. Ensure a high level of customer satisfaction through attentive service and timely responses.
- Sales and Marketing: Promote in-store promotions and loyalty programs to boost sales and customer engagement. Analyze sales data to identify trends and opportunities for improvement.
Education
Associate of Arts - Liberal Studies
Fresno City College
High School Diploma -
Clovis East High School
Bachelor of Arts -
California State University of Fresno
Fresno, CASkills
- Effective Communication
- Customer Relationship Management
- Team Collaboration
- Customer-Centric Approach
- Sales and Upselling
Timeline
Shift Leader
Panda Express
09.2020 - Current
Associate of Arts - Liberal Studies
Fresno City College
High School Diploma -
Clovis East High School
Bachelor of Arts -
California State University of Fresno