Maipelo Setshwane
Belleville,NJ
Summary
Dynamic professional with a strong background in customer service and food preparation, honed at MII Kitchen. Proven ability to maintain high standards of cleanliness and organization while efficiently managing multiple orders. Recognized for exceptional multitasking skills and commitment to safe food handling procedures, ensuring quality and satisfaction in every dish served.
Overview
19
19
years of professional experience
Work History
Cook
MII KITCHEN
Belleville, NJ
01.2025 - Current
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
- Prepared food items in compliance with recipes and portioning control guidelines.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Managed time by organizing and prioritizing kitchen duties to prepare and serve food quickly.
- Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
- Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
Salesperson
Out To See Travel Agency
Botswana, Gaborone
03.2020 - 09.2023
- Worked to build relationships with customers and built potential for additional sales.
- Developed relationships with clients for increased loyalty and repeat business.
- Boosted sales by consistently engaging with customers and addressing their needs effectively.
- Collaborated with team members to reach collective sales goals, fostering a supportive work environment.
- Provided exceptional customer service, resulting in numerous positive reviews and referrals.
- Expanded customer base through targeted prospecting and networking efforts.
- Negotiated contracts skillfully, securing favorable terms for both company and client.
- Implemented effective sales strategies to maximize revenue generation.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
Guest Relations Officer
Marriot Hotel
Botswana Gaborone
10.2013 - 12.2019
- Handled customer inquiries, complaints, and returns professionally ensuring a positive experience for all clients.
- Processed transactions accurately while maintaining a high level of customer service.
- Increased sales by building strong customer relationships and providing excellent service.
- Helped customers locate products and checked store system for merchandise at other sites.
- Provided efficient customer support via face-to-face interactions and phone calls.
- Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.
- Met and exceeded sales targets consistently, contributing to overall team success.
Sales Agent
Bayport Financial Services
Botswana
01.2010 - 08.2011
- BoDeveloped strong relationships with clients through excellent customer service and regular followups.
- Assisted call-in customers with questions and orders.
- Explained features and advantages of Type products or services to promote sales.
- Expanded client base by diligently prospecting new leads and effectively presenting product offerings.
- Negotiated contracts with prospective clients, helping to secure long-term business partnerships.
- Increased sales revenue by consistently meeting and exceeding sales targets.
- Improved overall customer satisfaction by promptly addressing concerns and providing tailored solutions.
- Delivered engaging sales presentations tailored specifically towards individual client needs, demonstrating a deep understanding of their business and industry.
- Negotiated prices, terms of sales and service agreements.
- Informed customers of promotions to increase sales productivity and volume.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Maintained current knowledge of evolving changes in marketplace.
Accounts Assistant
Motovac Distribution Center
Botswana, Gaborone
01.2006 - 05.2007
- Maintained clean and organized files by keeping accounts payable records up-to-date.
- Performed administrative and clerical duties such as word processing, data entry, faxing and copying.
- Processed payments and documents such as invoices, journal vouchers, employee reimbursements, and statements.
- Prepared itemized statements, bills, or invoices and recorded amounts due for items purchased or services rendered.
- Prepared and mailed invoices to customers, processed payments, and documented account updates.
- Communicated and resolved disputes with clients regarding outstanding invoices, payments and adjustments.
- Supported the accounting team with month-end closing procedures, ensuring timely completion and accurate reporting.
- Reduced errors in data entry by implementing a system of double-checking and cross-referencing information.
- Assisted in the preparation of accurate financial reports for senior management decision making.
- Contributed to a positive work environment through effective teamwork, communication, and collaboration within the accounting department.
- Improved cash flow management by monitoring accounts receivable and following up on overdue invoices.
- Communicated regularly with customers regarding account questions and issues.
- Maintained an organized filing system for easy access to financial documents, improving overall efficiency.
- Streamlined invoice processing for improved efficiency and timely payments to vendors.
- Organized data into multiple spreadsheets to streamline data.
- Provided excellent customer service while handling various billing inquiries from clients, fostering strong client relationships.
- Facilitated smooth audits by maintaining accurate records and providing prompt responses to auditor requests.
- Processed credit card payments and reconciled credit card statements for accuracy in accounting process.
Education
Certificate - Sales And Marketing
St Joseph's College
Botswana, Gaborone 06.2011
Skills
- Customer service
- Cooking
- Cleaning and organization
- Kitchen organization
- Food preparation
- Food handling
- Strong attention to safe food handling procedures
- Frying
- Surface cleaning
- Hospitality and service industry background
Languages
English
Full Professional
Timeline
Cook
MII KITCHEN
01.2025 - Current
Salesperson
Out To See Travel Agency
03.2020 - 09.2023
Guest Relations Officer
Marriot Hotel
10.2013 - 12.2019
Sales Agent
Bayport Financial Services
01.2010 - 08.2011
Accounts Assistant
Motovac Distribution Center
01.2006 - 05.2007
Certificate - Sales And Marketing
St Joseph's College