Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Maira Gallardo

Long Beach,CA

Summary

Dynamic professional with a proven track record at Careonsite, excelling in leadership and problem-solving. I enhanced team productivity and customer satisfaction through effective communication and efficient workflows. Committed to fostering a positive work environment.

Strong focus on team collaboration and achieving results. Reliable and flexible, with solid foundation in patient care, staff training.Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.

Overview

18
18
years of professional experience

Work History

Drug and Alcohol Lead

Careonsite
08.2020 - Current
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Covered multiple departments (Front office,Physical Therapy, physical department).
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
  • Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
  • Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
  • Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
  • Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
  • Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
  • Identified operational inefficiencies and implemented corrective measures to increase effectiveness.
  • Streamlined inventory management processes, leading to more organized and efficient stock handling system.

Care Provider

IHSS
09.2018 - Current
  • Excellent communication skills.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively.

Cafeteria Worker

LAUSD
08.2009 - 05.2019
  • Worked flexible hours.
  • Organized and detail-oriented with a strong work ethic.
  • Passionate about learning and committed to continual improvement.
  • Paid attention to detail.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Strengthened communication skills through regular interactions with others.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Developed and maintained courteous and respectful work relationships.
  • Contributed to a positive work environment by collaborating with team members and assisting in various roles as needed.
  • Received and stored incoming supplies according to procedures.
  • Managed cash register transactions accurately, ensuring all financial responsibilities were met with precision and consistency.
  • Served as a reliable team member during flexible scheduling demands, consistently arriving on time for all assigned shifts ready to contribute positively to the day''s work activities.
  • Assisted in training new staff members, sharing best practices for success in the role of Cafeteria Worker.
  • Provided exemplary service to students, staff, and visitors.
  • Supported inventory management efforts by conducting regular counts and reporting discrepancies to supervisors promptly.
  • Contributed to a safe, inclusive work environment by consistently adhering to company policies and demonstrating respect for all team members and customers.
  • Improved customer satisfaction by providing efficient and friendly service in the cafeteria.

Customer Service Representative

Michaels Arts and Crafts
10.2007 - 05.2012
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Provided coaching and mentoring to new hires, contributing to their successful integration into the team.

Education

Los Angeles City College
Los Angeles, CA

Skills

  • Clinical leadership
  • Patient confidentiality
  • Patient safety
  • Teamwork and collaboration
  • Customer service
  • Problem-solving
  • Attention to detail
  • Flexible and adaptable
  • Dependable and responsible
  • Multitasking Abilities
  • Excellent communication
  • Critical thinking
  • Computer skills
  • Organization and time management
  • Decision-making
  • Problem resolution
  • Verbal communication

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Drug and Alcohol Lead

Careonsite
08.2020 - Current

Care Provider

IHSS
09.2018 - Current

Cafeteria Worker

LAUSD
08.2009 - 05.2019

Customer Service Representative

Michaels Arts and Crafts
10.2007 - 05.2012

Los Angeles City College

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Maira Gallardo