MAIRA JIMENEZ
Fort Worth,TX
Summary
Bilingual professional with extensive experience in administrative support and patient coordination across medical and corporate settings. Known for enhancing patient experiences through effective scheduling and issue resolution, while maintaining confidentiality and professionalism.
Overview
11
11
years of professional experience
Work History
Administrative Assistant
The Jewelry Junkie
Kennedale, TX
12.2024 - Current
- - Managed customer accounts, orders, and communication across multiple platforms to ensure seamless service delivery.
- - Provided customer service by identifying issues and resolving concerns promptly to maintain customer satisfaction.
- - Assisted with shipping processes, coordinated order pulling, and participated in jewelry assembly to ensure timely fulfillment.
- - Maintain website functionality, product listings, inventory accuracy, and discontinued item tracking.
- - Created marketing campaigns, email automation, and product descriptions with photos to enhance product visibility and engagement.
Receptionist / Insurance Verification
Miller Dental & Orthodontics
Fort Worth, TX
12.2023 - 12.2024
- - Verified insurance benefits, remaining max, and submitted pre-authorizations.
- - Scheduled patient appointments and placed reminder calls to enhance office flow and reduce no-show rates.
- - Checked in patients, processed payments, and maintained accurate demographic data to facilitate seamless patient experiences.
- - Managed EMR tasks using Open Dental and supported charting for new patients to ensure accurate records and efficient onboarding.
- - Translated for Spanish-speaking patients and coordinated treatment plans.
- - Took panoramic X-rays, assisted with sterilization, and prepared operatories.
- - Supported loan advisory programs by providing client information and guidance.
Receptionist / Registered Dental Assistant
Bella Family Dentistry
Fort Worth, TX
01.2022 - 12.2023
- - Assisted chair-side during SCRP, restorations, crown seating, and routine procedures, contributing to efficient treatment delivery and patient satisfaction.
- - Instructed patients on oral hygiene practices and post-treatment care, enhancing their understanding of oral health and recovery.
- - Coordinated scheduling, cancellations, payments, invoices, and insurance claims to ensure smooth patient flow and financial accuracy.
- - Utilized Denticon and SoftDent software for efficient patient scheduling and record management. for scheduling and patient records.
- - Maintained accurate periodontal and graphical charting.
- - Took and developed radiographs, prepared lab materials and models.
- - Ensured compliance with HIPAA and maintained a clean, safe clinical environment.
Receptionist / Optician
Pack Optical
Fort Worth, TX
03.2019 - 01.2022
- - Managed multi-line phone, email, and patient communication to ensure efficient service.
- - Assisted with pre-testing, edging, repairs, and optical sales to enhance patient experience.
- - Verified medical and vision insurance; submitted claims.
- - Maintained inventory, daily logs, deposits, and office opening/closing duties to support smooth operations.
- - Used Crystal PM, Weave, SolutionReach, PatientPop, and Microsoft Office.
Production Assistant
Tacony Corporation
Fort Worth, TX
07.2018 - 02.2019
- - Prepared production setups, supplies, and equipment to ensure smooth operations.
- - Coordinated deliveries and communicated with supervisors and engineering teams to maintain workflow.
- - Utilized Microsoft Word, Excel, Outlook, and print systems for effective documentation and communication.
- - Designed and produced labels for products and packaging using appropriate software tools., manuals, decals, and serial box labels.
Optical Technician / Optician
America's Best Contacts & Eyeglasses
Mansfield, TX
05.2015 - 03.2018
- - Supported sales, pre-testing, reception, and customer service to enhance overall patient experience.
- - Resolved customer concerns to maintain high satisfaction levels.
- - Coordinated scheduling, organized files, and facilitated patient communication to streamline operations.
- - Entered payments, account details, and service logs into SDS.
Education
RDA (Online) -
UT Health San Antonio School of Dentistry
01-2022
Technical Degree - Medical Assisting
Everest College
Fort Worth, TX01-2011
High School Diploma -
O.D. Wyatt High School
Fort Worth, TX01-2009
Skills
- - Patient Scheduling & Check-In/Out
- EMR systems
- Insurance processing
- - Billing, Payments & Pre-Authorizations
- - X-Rays, Chairside Assisting, Sterilization
- - Administrative Support and Office Management
- - Inventory Control & Order Processing
- Claims processing
- Electronic records
- - Microsoft Office (Word, Excel, Outlook, PowerPoint)
- Digital Marketing
- Spanish fluency
- - Customer Service & Conflict Resolution
- Client relations
- Appointment coordination
- Interpersonal communication
- Issue resolution
- Detail orientation
- Excellent time management
- Task prioritization
- Multitasking
- Team coordination
- Problem-solving
- Confidentiality management
- Stock management
PROFESSIONAL SUMMARY
- Bilingual: English & Spanish
- - Fluent in Spanish (Translation & Patient Education)
Timeline
Administrative Assistant
The Jewelry Junkie
12.2024 - Current
Receptionist / Insurance Verification
Miller Dental & Orthodontics
12.2023 - 12.2024
Receptionist / Registered Dental Assistant
Bella Family Dentistry
01.2022 - 12.2023
Receptionist / Optician
Pack Optical
03.2019 - 01.2022
Production Assistant
Tacony Corporation
07.2018 - 02.2019
Optical Technician / Optician
America's Best Contacts & Eyeglasses
05.2015 - 03.2018
RDA (Online) -
UT Health San Antonio School of Dentistry
Technical Degree - Medical Assisting
Everest College
High School Diploma -
O.D. Wyatt High School