Maira Romo
Palmdale,CA
Summary
Passionate and hardworking with over 8 years of experience providing excellent customer service while being efficient and dependable. Highly motivated with a desire to take on new challenges. Aiming to leverage abilities to successfully fill the need on your team.
Overview
8
8
years of professional experience
Work History
Front Counter Clerk
AV Express Cleaners
08.2020 - 05.2024
- Welcomed up to 80 customers a day and provided assistance to receive their clothing
- Identified articles for laundry, dry cleaning or alterations with identifying code numbers or names, using hand or machine markers
- Tag and assembled clothes to match ticket numbers
- Kept track of customer laundry items by properly sorting, identifying and storing clothing.
- Answered phone calls to assist customers with questions and orders
- Delivered exceptional customer service to every customer by using knowledge of services and by responding to inquiries and complaints.
- Knowledgeable using Verifone credit card reader
- Receive and process payment by cash, check, credit card, or automatic debit
- Cleaned and maintained checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Increased repeat business by offering personalized service recommendations based on individual client needs and preferences.
- Trained new team members in cash register operations, stock procedures, and customer service
Dry Cleaners Front Desk
Comet Cleaners
02.2018 - 12.2019
- Sorting, inspecting and tagging clothing for dry cleaning services
- Skilled in folding and packing items after being cleaned or pressed
- Capable of providing excellent customer service while assisting customers with their needs
- Expertise in preparing up to 70 orders a day for pickup or delivery as needed by customers
- Proficient in operating cash registers and processing payments from clients
- Training new employees on all aspects of job duties associated with running front counter
- Maximized profitability with thorough attention to detail in garment inspection, pre-treatment, and post-cleaning quality checks.
- Sorted and counted articles removed from dryers to fold, wrap or hang items.
- Maintained work areas organized, neat and orderly throughout the day
Hotel Housekeeper
Fairfield by Marriott
03.2016 - 02.2018
- Followed daily cleaning schedule to prepare for arrival of guests and meet deadlines.
- Inspected up to 20 guest rooms, lobbies, and common areas daily to verify cleanliness and tidiness
- Changed bed linens and collected soiled linens for cleaning
- Emptied trash receptacles throughout day to maintain sanitary levels of trash cans on premises
- Upheld hotel brand standards by consistently meeting cleanliness expectations set forth by management during regular evaluations
- Checked guest rooms to identify damages or maintenance needs and reported to supervisor for prompt response
- Organized and restocked housekeeping carts at end of each shift to prepare for next shift
- Washed and folded towels and linens to properly stock guest rooms
- Restocked towels and amenities in bathrooms, bedrooms and kitchen spaces
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition
- Maintained an organized inventory of housekeeping supplies, ensuring adequate stock levels for daily operations and reducing unnecessary expenditures.
Education
High school or equivalent - General Studies
Highland High School
Palmdale, CA05.2003
Skills
- Reliable and Responsible
- Customer Relationship Building
- Attention to Detail
- Payment Processing
- Fluent in Spanish
- Cleaning and Sanitizing
- Team Collaboration
- Patience and Empathy
State
CA
City
Palmdale
Timeline
Front Counter Clerk
AV Express Cleaners
08.2020 - 05.2024
Dry Cleaners Front Desk
Comet Cleaners
02.2018 - 12.2019
Hotel Housekeeper
Fairfield by Marriott
03.2016 - 02.2018
High school or equivalent - General Studies
Highland High School
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