Maira Sanchez
Atlanta,GA
Summary
Accomplished Waitress Supervisor and Customer Service Representative with a proven track record of enhancing customer satisfaction and streamlining kitchen processes at Malones Steak & Seafood. Fluent in Spanish and English, with expertise in Microsoft Office Suite, adept at complaint handling and sales promotion. Demonstrated ability to manage high-stress situations, leading to increased loyalty and repeat business.
Overview
10
10
years of professional experience
Work History
Waitress Supervisor
Malones Steak & Seafood
03.2023 - Current
- Ensured timely delivery of food orders by closely monitoring kitchen processes and collaborating with chefs to resolve any issues efficiently.
- Increased overall dining experience by maintaining high standards of cleanliness and organization throughout the restaurant.
- Improved teamwork among staff members by leading regular meetings to address concerns, share best practices, and set goals.
Customer Service Representative
Extremity Medical
04.2021 - 01.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Responded to customer requests for products, services, and company information.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Customer Service Representative
Hinduja Global Solutions, HGS
03.2014 - 03.2018
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Education
No Degree - Patient Access & Administration Certificate
Hawkeye Community College
Waterloo, IA12.2020
High School Diploma -
East High School
Waterloo, IA05.2014
Skills
- Bilingual Speaking/Writing (Spanish/English Fluent)
- Microsoft Office Suite (Word,Powerpoint,Outlook)
- Customer Service
- Sales Promotion
- Complaint Handling
- Medical Terminology
Timeline
Waitress Supervisor
Malones Steak & Seafood
03.2023 - Current
Customer Service Representative
Extremity Medical
04.2021 - 01.2023
Customer Service Representative
Hinduja Global Solutions, HGS
03.2014 - 03.2018
No Degree - Patient Access & Administration Certificate
Hawkeye Community College
High School Diploma -
East High School
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