Mairena Carcamo
Orlando,FL
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
13
13
years of professional experience
Work History
Housekeeping Supervisor
On Time USA LLC
Orlando , Florida
2017.02 - Current
- Conducted regular inspections of all guest rooms, hallways, lobbies, restrooms, elevators, stairwells, laundry facilities and other common areas.
- Investigated customer complaints regarding housekeeping services and took appropriate action to resolve them.
- Ensured that all safety protocols were followed by staff when using equipment such as vacuums or chemicals.
- Performed periodic deep cleaning tasks in order to maintain high hygiene standards.
- Collaborated with front desk to respond promptly to guest requests and promote positive experience.
Hotel Housekeeper
Hospitality Staffing Solutions
Orlando , Florida
2012.01 - 2016.10
- Informed supervisor when additional cleaning tasks were required during shift.
- Disinfected telephones, light switches, doorknobs and other high-touch surfaces.
- Cleaned and polished furniture, fixtures and other surfaces in guest rooms.
- Checked for damaged or missing items in each room.
- Changed bed linens, made beds with fresh linens after guests checked out.
- Inspected bathrooms for cleanliness and replenishment of supplies.
- Responded promptly to guests' requests for extra supplies or other items.
- Followed all health and safety regulations when handling chemicals and cleaning solutions.
- Vacuumed carpets, dusted furniture, washed windows and walls.
- Replenished amenities in all guest rooms according to established standards.
- Provided excellent customer service by responding quickly to inquiries.
Education
High School Diploma -
Rural Mixta Lentira
Honduras1989-05
Skills
- Cleaning practices
- Department coordination
- Vacuuming and sweeping
- Mopping floors
- Cleaning and sanitation
Timeline
Housekeeping Supervisor
On Time USA LLC
2017.02 - Current
Hotel Housekeeper
Hospitality Staffing Solutions
2012.01 - 2016.10
High School Diploma -
Rural Mixta Lentira
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