Mairisane Franco
Hialeah,FL
Summary
Dedicated professional with demonstrated strengths in Customer Support, Event Services and Manufacturing (Procurement, Production Planning, Supply Chain). Excellent communicator with strong background cultivating positive relationships and exceeding goals. Exceptional administrative management, customer service, and negotiation skills. Fluent in Portuguese and English with intermediate Spanish-speaking skills. Proficient in Microsoft Office (Word, Excel, PowerPoint), Power BI, SAP, QuickBooks, and EKOS.
Overview
16
16
years of professional experience
Work History
User Support Specialist
TikTok
Los Angeles
12.2023 - Current
- Respond efficiently, accurately and with compassion to creators who reach out to TikTok for help
- Support in English, Portuguese and Spanish
- Utilize various tools and SOPs appropriately
- Stay up to date with policy and process changes in a fast pace environment
- Contribute to strategic growth initiatives and special projects as needed
- Collaborate with cross functional teams to ensure we are providing the best user/creators experience through escalating issues, developing solutions and processes, etc.
Guest Services Representative - Part Time
Live Nation Entertainment & SoFi Stadium
Los Angeles
05.2023 - 12.2023
- Assisted events guests (games and concerts) by providing accurate information and answering their questions about facilities, seat location, and provided services, among other topics
- Provided best-in-class guest services to VIP individuals, abiding by the Entertainment providers quality service standards and policies
- Partnered with band members at the end of the show to close the venue.
Buyer
Novo Brewing & Nova Kombucha
San Diego
01.2021 - 12.2021
- Coordinated the planning and execution of procurement activities, including researching providers, analyzing deliverables expectations, comparing sales quotes, and managing commercial contracts
- Maintained expert usage of Power BI to quantify materials purchase forecasts, analyze performance indicators, extract business insights, and create automatic purchase reports
- Expertly managed a monthly budget of $200,000, identifying opportunities for cost reduction and monitoring ongoing costs to ensure financial stability
- Secured trustworthy business relationships with over 25 suppliers and partners in the U.S
- Quickly identified new suppliers to mitigate the effects of the Covid-19 materials crisis in the U.S., reducing the cost of cardboard boxes by -15%.
Teller (temporary)
KForce @ SF Fire Credit Union
San Francisco
10.2019 - 01.2020
- Led the agile analysis and processing of several banking transactions on a daily basis, including deposits, transfers, withdrawals, money orders, and many others
- Used active listening skills to understand customers' needs and provide powerful solutions.
Supply Chain & Procurement Consultant
Self-Employed
Remote
03.2015 - 01.2019
- Designed innovative supply chain management and customer service projects for prestigious organizations worldwide
- Identified clients' business needs and challenges to prepare customized plans with actionable recommendations based on high-performance business models, market research, and financial analyses.
Production Planner
Nitto Denko
Brazil, Brazil
03.2014 - 11.2014
- Directed the planning of raw materials and workforce demands to meet monthly, quarterly, and annual goals, increasing sales order fulfillment accuracy by over 60%
- Serviced a portfolio of renowned automobile manufacturers such as Toyota, Mercedes Benz, and Nissan.
Senior Production Planner
Penalty
Brazil, Brazil
01.2013 - 03.2014
- Managed raw material acquisition and inventory planning processes for a sports equipment company, always ensuring the accuracy of MRP and EMS Datasul data according to the BOM.
Production Planner
Pladip (Marfinite Group)
Brazil, Brazil
08.2008 - 06.2012
Education
Executive Assistant -
IAP Career College, Online
12.2024
Bachelor's degree in Business Administration -
Nove de Julho University, Brazil
03.2007
Skills
- Problem Solving
- Flexibility
- Multitasking
- Customer Service
- Interpersonal Skills
- Relationship Building
Timeline
User Support Specialist
TikTok
12.2023 - Current
Guest Services Representative - Part Time
Live Nation Entertainment & SoFi Stadium
05.2023 - 12.2023
Buyer
Novo Brewing & Nova Kombucha
01.2021 - 12.2021
Teller (temporary)
KForce @ SF Fire Credit Union
10.2019 - 01.2020
Supply Chain & Procurement Consultant
Self-Employed
03.2015 - 01.2019
Production Planner
Nitto Denko
03.2014 - 11.2014
Senior Production Planner
Penalty
01.2013 - 03.2014
Production Planner
Pladip (Marfinite Group)
08.2008 - 06.2012
Bachelor's degree in Business Administration -
Nove de Julho University, Brazil
Executive Assistant -
IAP Career College, Online