Mairo IdY
Portland,OR
Summary
Admissions professional with robust background in overseeing admissions operations and implementing successful recruitment strategies. Proven track record in driving enrollment growth and fostering collaborative relationships with faculty and staff. Known for adaptability, reliability, and focus on achieving organizational goals through strategic planning and team collaboration.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Admissions Director
Portland Health and Rehab Center
Portland, OR
04.2024 - Current
- Develop and implement admissions policies and procedures.
- Lead a team of admissions counselors.
- Coordinate recruitment to attract a diverse applicant pool.
- Ensure an efficient, positive admissions experience for residents, families, and staff.
- Achieve short- and long-term census goals.
- Support the facility’s mission and engage in ongoing quality improvement.
- Prepare and submit daily, weekly, and monthly census reports.
- Respond promptly to all referrals.
- Collaborate with the Administrator on admission, discharge, and transfer meetings.
- Maintain current information on bed availability and facility services.
- Ensure all paperwork is completed and entered into the system.
- Facilitate emergency admissions.
- Stay informed on Medicare and Medicaid regulations.
Receptionist
Schnitzer Properties LLC
Portland, OR
01.2022 - 07.2023
- Coordinate onboarding processes, including transit passes, parking, and entry cards.
- Maintain organized filing systems and create efficient administrative processes.
- Prioritize customer satisfaction through prompt and accommodating responses.
- Handle FedEx and USPS pickups, along with special deliveries.
- Order and manage office supplies for the corporate office.
- Coordinate and send birthday and anniversary cards to employees.
- Update the company intranet with HR documents and employee details.
- Provide support to management and executive staff as needed.
- Manage both paper and electronic filing systems, routing documents and handling incoming/outgoing mail.
- Foster excellent customer relationships through timely responses and accommodating unique request
PATIENT ACCOUNTS REPRESENTATIVE/Customer Service Collections Representative
The Portland Clinic
Portland, OR
07.2021 - 12.2022
- Maintaining patient records, which includes detailing patient treatments and diagnoses as well as updating payment and medical insurance information
- Processing patient payments and refunds
- Identifying medical coding mistakes, typing errors, as well as patient underpayments or overpayments, and rectifying them accordingly
- Creating suitable payment plans for patients based on their monthly income and financial obligations
- Communicating with medical insurance providers to verify whether patient treatments will be covered
- Answering patients' questions regarding unsettled medical bills, reimbursements, and billing discrepancies
- Contacting patients through email, written correspondence, or telephone to inform them of overdue balances
- Contacting collection agencies or attorneys to initiate the payment collection process in cases of delinquent accounts
PATIENT CARE COORDINATOR
Alliancerx Walgreens Prime
07.2016 - 12.2018
- Managed sensitive patient information in strict compliance with HIPAA guidelines, ensuring confidentiality and privacy at all times.
- Record and process orders and/ or injuries received by fax, email, and telephone.
- Recorded and processed orders and inquiries received via fax, mail, and telephone.
- Responded promptly to patient inquiries through phone and email, both inbound and outbound.
- Provided pricing, availability, and scheduling information within established guidelines.
- Coordinated patient care scheduling and communicated shipment details effectively for pharmacy deliveries.
- Documented all communications from calls in a clear and organized manner.
CUSTOMER SERVICE/CASHIER
KFC
06.2013 - 07.2016
- Welcome customers and help determine their orders
- Process customer orders and record them in the restaurant database
- Place food orders in the appropriate bags and boxes
Education
Bachelor of Science - Public Health
Portland State University
Portland, OR06.2020
Associate of Applied Science - Family And Human Services
Portland Community College
Portland, OR07.2019
High School Diploma -
Roosevelt High School
Portland, OR06.2016
Skills
- Work Ethic
- Mentorship
- Cross- Cultural communication
- Cultural intelligence
- Multitasking
- Microsoft Office
Certification
Peer Support Specialist, Adult Mental Health, State of Oregon Traditional Health Worker, 07/10/23, 07/10/26
Timeline
Admissions Director
Portland Health and Rehab Center
04.2024 - Current
Receptionist
Schnitzer Properties LLC
01.2022 - 07.2023
PATIENT ACCOUNTS REPRESENTATIVE/Customer Service Collections Representative
The Portland Clinic
07.2021 - 12.2022
PATIENT CARE COORDINATOR
Alliancerx Walgreens Prime
07.2016 - 12.2018
CUSTOMER SERVICE/CASHIER
KFC
06.2013 - 07.2016
Associate of Applied Science - Family And Human Services
Portland Community College
High School Diploma -
Roosevelt High School
Bachelor of Science - Public Health
Portland State University