Maisah Poindexter
Hagerstown,MD
Summary
Goal-oriented individual versed in greeting high-volume of customers and recommending merchandise based on individual requirements. Skilled at creating displays to promote higher sales, completing cash register transactions and maintaining accurate records of all transactions.
I am highly adaptable and dedicated to assigned tasks. As a Certified Guest Service Professional, I possess technical skills, proficiency in editing software, a basic understanding of coding, and strong customer service abilities.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Sales Associate
Bath & Body Works
Hagerstown, MD
10.2022 - Current
- Delivered a friendly and efficient cash wrap experience
- Reinforced customer buying decisions at checkout
- Recovered merchandise on the sales floor
- Replenished merchandise to brand standards
- Processed merchandise to be sales floor ready and maintained the back room
- Assisted with other projects as needed including floorset and shipment processing.
Assistant Coach
Hagerstown Brazilian Jiu Jitsu Academy
Hagerstown, MD
09.2020 - Current
- Developed strong relationship with students to assist in reaching training goals, build trust and rapport.
- Assisted head coach in evaluating student performance in technique, identifying areas for improvement, and providing constructive feedback to ensure continuous growth.
- Mentored athletes on sportsmanship, leadership skills, and maintaining a strong work ethic both on and off the mat.
- Advised head coach on discipline, performance, and other decision-making areas.
- Managed drills to bolster athletes' coordination and performance levels.
- Promoted positive behavior among student-athletes as a role model consistently demonstrating good sportsmanship principles.
Kitchen Assistant
South In Ur Mouth Catering & Baked Goods
Hagerstown, MD
01.2017 - Current
- Aided in catering gigs
- Assisted chefs in food preparation tasks, resulting in timely meal service.
- Cleaned and organized kitchen stations to promote team efficiency.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Helped chefs prepare and present food to event guests with strong attention to detail and presentation expertise.
Babysitter
Family Members
Hagerstown/Frederick, MD
01.2021 - 05.2023
- Cared for two children under the age of 6
- Created age-appropriate activities for mental and physical stimulation
- Managed and handled meal prep.
- Communicated positively with children and guardians.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
Education
Associate of Arts - Theatre
Hagerstown Community College
Hagerstown, MD05-2025
High School Graduate -
North Hagerstown High School
Hagerstown, MD05.2023
Skills
- Kitchen/Food Service Experience
- Experience with Microsoft and Google Products (Word, Excel, Docs, Slides, etc)
- Familiar With Various Editing Software (Canva, Adobe Premiere, Photoshop, PicsArt, etc)
- Social Media Management/Content Creation
- Customer Service
- Technically Inclined
- Artistically Inclined
- Motivational Skills
- Team motivation
- Sports Specific Training
Certification
- 2020 AHLA Certified Guest Service Professional
- AHLEI - Hospitality and Tourism Management Year 1 (April 2022)
- AHLEI - Hospitality and Tourism Management Year 2 (May 2022)
Accomplishments
- AmeriCorps - The President's Volunteer Service Award 2021 (Silver)
- AmeriCorps - The President's Volunteer Service Award 2022 (Gold)
Timeline
Sales Associate
Bath & Body Works
10.2022 - Current
Babysitter
Family Members
01.2021 - 05.2023
Assistant Coach
Hagerstown Brazilian Jiu Jitsu Academy
09.2020 - Current
Kitchen Assistant
South In Ur Mouth Catering & Baked Goods
01.2017 - Current
Associate of Arts - Theatre
Hagerstown Community College
High School Graduate -
North Hagerstown High School