Kendra BEEVERS
Clovis,NM
Summary
Dedicated professional with strong customer service skills and a focus on team collaboration. Proven ability to enhance customer satisfaction and streamline operations in fast-paced environments.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Sales Associate
Yesway
Clovis, NM
01.2026 - Current
- Assisted customers in product selection and inquiries, enhancing overall shopping experience.
- Operated cash register efficiently, ensuring accurate transactions and customer satisfaction.
- Maintained cleanliness and organization of merchandise displays to attract customers.
- Collaborated with team members to achieve daily sales goals and improve store performance.
General Manager
WKS Restaurant Group
Clovis, NM
01.2017 - 05.2025
- Directed operational strategies to enhance efficiency across restaurant locations.
- Implemented staff training programs to improve service quality and customer satisfaction.
- Oversaw budgeting processes, ensuring alignment with financial targets and operational goals.
- Analyzed sales data to identify trends, driving menu adjustments and promotional strategies.
- Fostered a culture of teamwork and accountability, enhancing employee engagement and retention rates.
- Developed standard operating procedures to streamline operations and reduce waste across all units.
- Collaborated with marketing teams to launch successful campaigns that increased brand visibility in local markets.
- Led cross-functional meetings to address operational challenges, promoting collaborative problem-solving initiatives.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Formulated policies and procedures to streamline operations.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
- Managed budget implementations, employee evaluations, and contract details.
- Directed comprehensive sales efforts to exceed revenue targets consistently while maintaining customer satisfaction levels.
- Implemented robust inventory management systems to optimize stock levels and minimize waste/costs associated with excess product storage.
- Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.
- Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
- Oversaw successful launch of new product lines, coordinating between departments to ensure unified approach and timely delivery.
- Streamlined inventory management processes, minimizing waste and ensuring optimal stock levels for uninterrupted operations.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Assisted in recruiting, hiring and training of team members.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Monitored daily cash discrepancies, inventory shrinkage.
Education
Clovis Community College
Clovis, NM05-1999
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Operations management
- Inventory management
- Food safety
- Cost control
- Pre-shift walk-through
- Staff scheduling
- Hiring decisions
- Labor management
- Customer engagement
- Health code compliance
- Guest relations
- Facility maintenance
- Order management
- Schedule coordination
- Allergy awareness
- Sanitation standards
- Online ordering management
- POS system
- Service standards
- Table management
- Kitchen oversight
- Guest experience oversight
- Staff management
- Inventory control and record keeping
- Food service background
- Supervisory skills
- Passion for customer satisfaction
- Customer loyalty
- Point of sale (POS) system operation
- Kitchen equipment operation and maintenance
- Conflict resolution techniques
- Order delivery practices
- Regulatory compliance
- Food plating and presentation
- Full service restaurant background
- Purchasing and cost control
- Employee schedule management
- Stable work history
- Scheduling staff
- Money handling
- Training and onboarding
- Safe food handling
- Front of house management
- Employee performance evaluations
- Back of house management
- Kitchen staff coordination
- Monitoring food preparation
Certification
Manager Serve Safe
Timeline
Sales Associate
Yesway
01.2026 - Current
General Manager
WKS Restaurant Group
01.2017 - 05.2025
Clovis Community College