MAISHA AHMED
General Manager
Orlando,Florida
Summary
Driven Hospitality Specialist with talent for maintaining customer satisfaction while assisting with reservations and special requests. Successful in helping customers plan special events through exceptional industry knowledge and catered recommendations for venues and vendors. Flexible with upbeat demeanor and commitment to client satisfaction.
Overview
7
7
years of professional experience
2
2
Certifications
5
5
Languages
Work History
Condo Property Manager
San Carlos Investment, LLC
Fort Myers, Florida
01.2019 - Current
- Oversee, maintain, and inspect all designated buildings and properties
- Process and file evictions
- Select tenants through interviews and background checks
- Address tenant complaints, violations, and problems
- Prepare and maintain all records, correspondence, and files
- Establish and maintain relationships with tenants
- Handling the collection of rent payments, security deposits and application fees
General Manager
Days Inn Springs Resort
Fort Myers, Florida
01.2018 - Current
- Manage on-going profitability of the hotel, ensuring revenue and guest satisfaction targets are met and exceeded
- Interview, hire, train and terminate staff
- Coordinate front-office and back-office activities and resolve any problems
- Set budgets and room rates, allocate funds, and approve expenditures for various departments
Intake Specialist
Aloia Roland | Attorneys, Law
Fort Myers, Florida
05.2021 - 11.2021
- Interview prospective clients by phone, email, and in person
- Conducting basic research to investigate whether prospective clients have merit
- Onboarding new clients, electronic filing, legal indexing, case filing and organizing
- Performing administrative support tasks as assigned
- Worked with the finance department on database management projects
Education
Bachelor of Science - Business Management
Florida Gulf Coast University
Skills
LeadershipOrganizedOffice Administration
Property tours and inspections
Customer service-focused
Budgeting
Staff Management
Property management
Database Management
Administrative support
Staff training/development
Coaching and mentoring
Certification
Essential Legal Research Certification and Foundations of Effective Legal Research Certification – Thomas Reuters
Timeline
Intake Specialist
Aloia Roland | Attorneys, Law
05.2021 - 11.2021
Condo Property Manager
San Carlos Investment, LLC
01.2019 - Current
General Manager
Days Inn Springs Resort
01.2018 - Current
Bachelor of Science - Business Management
Florida Gulf Coast University