Maisha Brown

• Developed strategic partnerships to enhance business growth and market penetration.
• Conducted market analysis to identify new opportunities and optimize sales strategies.
• Designed and executed comprehensive marketing to increase brand awareness by 90 percent.
• Increased client base by identifying new business opportunities and cultivating strong relationships with existing members and potential leads.
• Facilitated regular communication with clients to ensure their needs were met, fostering long-lasting relationships built on trust and mutual respect.
• Generated new business with marketing initiatives and strategic plans.
• Maintained financial controls, planned business operations and control expenses while identifying and pursuing opportunities to grow business operations and boost profits.

• Developed strategic business plans to enhance organizational growth and service offerings.
• Managed daily operations, ensuring alignment with company goals and client satisfaction, giving up to 100 %.
• Helped to improve efficiency and stability
• Drafted reports and documents to improve correspondence management, schedule coordination and recordkeeping.
• Created, managed, and executed business plan and communicated company vision and objectives.
• Improved operational workflows by identifying areas of inefficiency and implementing appropriate solutions.

• Responsible for daily claims submissions and edits
• Collaborated with other departments to address customer needs and service requests.
• Analyzed accounts for delinquencies and other ongoing issues, between .
• Achieved revenue targets by developing targeted account strategies.
• Processed debtor payments and updated accounts to reflect new balance.
• Entered patient details and notes into system for interdepartmental access and review.
• Researched billing errors and discrepancies to initiate corrective action, working over 200 accounts per day.
• Analyzed patient financial records to determine appropriate payment plan.
• Managed patient accounts, ensuring timely resolution of inquiries and issues.
• Provided training and mentorship to new teammates on account management best practices.

• Medical Billing/Charge entry for Urgent Care and Emergency Physicians
• Account Reconciliation and follow-up
• Payment posting
• Account Audits and corrections, between 200-300 accounts per day
• Training new staff
• Entering Patient demographics
• Insurance Verification of eligibility and benefits
• Insurance Appeals and special project work-ups
• Answering billing calls and questions
• Supervised day-to-day operations to meet performance, quality and service expectations.

• Driving business with a consistently positive “can do” attitude and giving 100 %
• Application of merchandising standards-proper pricing, promotional marketing signage, and overall store appearance
• Adhering and implementing exceptional service standards-Leading by example
• Filling out the “Daily Operations Planner,” mapping out the sales plan for the day
• Reconciling and balancing cash registers
• Preparing bank deposits and depositing monies into the bank
• Following strictly to opening and closing store procedures
• Conducting monthly “Loss Prevention” audits
• Processing and Receiving inventory shipments and supplies
• Managed and motivated employees to be productive and engaged in work.
• Accomplished multiple tasks within established timeframes.
• Maintained professional, organized, and safe environment for employees and patrons.
• Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.

Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.

• Developed and maintained relationships with customers

• Received all EOB’s to review and distribute via DRR’s (denial review requests) to account representatives for follow-up after thorough review of the accounts
• Ran reports from the billing software and Monarch to compare accuracy of claims before generating the daily billing
• Corrected any coding modifiers, ICD-9 or CPT coding errors comparing with Physicians order, exam requisition, and/or transcription reports
• Trained new employees on systems operations, generating the billing, and collections process, including appeals
• Responsible for all appeals preparations and follow-up for claims denied due to medical necessity, mutually exclusive, diagnosis, or in relation to incorrect modifier usage
• Worked claims scrubber after billing had been generated (another way to guarantee clean claim submission), and made necessary corrections for re-submission
• Sent SB418 penalty letters to insurance companies for claims paid after 45 days with no correspondence in between
• Daily front office and insurance verification dept
• Audits
• Posting payments and Credits (edits only).
• Recorded findings of inspection process, collaborating with quality team to implement corrective actions.

• Fixed identified issues to improve workflows.
• Conducted data review and followed standard practices to find solutions.