Maisha Fanor
Human Resource Specialist
Atlanta,GA
Summary
Hardworking and passionate job seeker, with strong organizational skills, and eager to secure an entry-level customer service position. Ready to help team achieve company goals and continuously learning through work experiences to apply my knowledge in customer service and succeed in my role.
Overview
8
8
years of professional experience
2
2
Language
Work History
Human Resources Specialist
US Army National Guard
Decatur, GA
01.2018 - Current
- Contributed to annual performance appraisals by working with supervisors to achieve consistency and compliance with established procedures.
- Conducted workplace compliance training to reduce liability risks and operate effectively.
- Completed projects on time and under budget while resolving complex issues for senior leaders.
- Liaised between management and employees to deliver conflict resolution, alleviate problems and interpret compensation and benefits policies.
Client Experience Associate
AnywhereWorks
Atlanta, GA
09.2022 - 01.2023
- Answered customer questions about different legal firms, and services they offer.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Specimen Accessioner
LabCorp
Tucker, GA
10.2021 - 07.2022
- Set and oversaw quality assurance guidelines for laboratory work.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Participated in team-building activities to enhance working relationships.
Call Center Representative
University Of North Georgia Financial Aid
Dahlonega, GA
03.2019 - 06.2019
- Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
- Assisted customers by answering questions and responding to inquiries.
- Placed outbound customer service or customer satisfaction calls to follow up on issues.
Call Assistance Telephone Interviewer
SPH Analytics
Duluth, GA
04.2016 - 08.2016
- Followed call center protocols when notifying participants of call purpose and use of information.
- Gathered data and insights from participants during telephone interviews.
- Administered phone interviews to survey participants.
- Explained questions in better detail for interviewees to allow truthful answers.
- Learned new skills and applied to daily tasks to improve efficiency and productivity.
Education
High School Diploma -
Druid Hills High School
Atlanta, GASkills
Bilingual
Data Entry
File and records management
Good Telephone Etiquette
Excellent Communication
Timeline
Client Experience Associate
AnywhereWorks
09.2022 - 01.2023
Specimen Accessioner
LabCorp
10.2021 - 07.2022
Call Center Representative
University Of North Georgia Financial Aid
03.2019 - 06.2019
Human Resources Specialist
US Army National Guard
01.2018 - Current
Call Assistance Telephone Interviewer
SPH Analytics
04.2016 - 08.2016
High School Diploma -
Druid Hills High School