Maisha Freeman
Tupelo
Summary
As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
Amazon
05.2021 - Current
- Managed order processing and fulfillment tasks to ensure timely delivery of products.
- Trained new team members on customer service protocols and best practices to foster high performance.
- Implemented feedback systems for continuous improvement in service quality and response accuracy.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Brow Tech
Brow Galore
01.2019 - 05.2021
- Operated advanced beauty equipment for various cosmetic treatments, ensuring optimal performance and client satisfaction.
- Conducted thorough assessments of client needs to recommend suitable products and services, enhancing overall experience.
- Streamlined inventory management processes, reducing waste and improving product availability for clients.
Fraud Specialist
US Bank
03.2018 - 01.2019
- Analyzed transaction data for suspicious activities, enhancing fraud detection capabilities.
- Collaborated with cross-functional teams to investigate and resolve fraudulent claims promptly.
- Monitored trends in fraudulent activities to inform strategic decision-making and risk mitigation strategies.
Education
High School Diploma -
Tupelo High School
Tupelo, MS05-2013
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Computer proficiency
- Problem resolution
Timeline
Customer Service Representative
Amazon
05.2021 - Current
Brow Tech
Brow Galore
01.2019 - 05.2021
Fraud Specialist
US Bank
03.2018 - 01.2019
High School Diploma -
Tupelo High School