Maishia Price
Matteson ,IL
Summary
Detail-oriented call center professional skilled in customer inquiry resolution and active listening. Known for effectively managing calls, maintaining accurate records, and promoting products to boost customer engagement and satisfaction.
Overview
10
10
years of professional experience
Work History
Call Center Customer Service Representative
Pyramid Staffing ( Centene healthcare)
WFH Newyork, NY
12.2025 - 03.2026
- Clarified healthcare services and benefits for customers, ensuring understanding and satisfaction.
- Resolved customer issues promptly, enhancing customer experience and loyalty.
- Documented customer interactions and transactions accurately, supporting service quality and follow-up efforts.
Call Center Representative
Pyramid Staffing ( Cox Automotive)
Hybrid Matteson , IL
01.2023 - 09.2025
- Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.
- Maintained high levels of professionalism while interacting with customers via phone or email.
- Utilized knowledge base to answer inquiries from customers quickly and effectively.
- Determined accurate prices for customer services, consistently searching for deals and best prices.
- Oversaw warranty counseling process to manage expense controls.
Customer Service Representative
Fuchs Lubricants
Harvey, Illinois
07.2021 - 08.2022
- Provided exceptional customer service via phone and email communication.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Updated databases with new and modified customer data.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
Call Center Representative
Southwest Airlines
Chicago, Illinois
08.2016 - 07.2021
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Resolved customer inquiries and concerns, ensuring quality service and meeting performance benchmarks.
- Escalated unresolved issues to supervisors for prompt resolution, enhancing overall customer experience.
- Utilized knowledge base to answer inquiries from customers quickly and effectively.
- Promoted products and services to customers, increasing awareness and potential sales during calls.
- Assisted customers with inquiries regarding automotive services and products.
- Updated customer accounts, addresses and contact information within call management databases.
Education
Curie High-School
ChicagoSkills
- Call management
- Inquiry resolution
- Benefit explanation
- Data entry accuracy
- Relationship management
- Time management
- Problem solving
- Conflict resolution
- Resilience under pressure
- Active listening
- Product marketing
Timeline
Call Center Customer Service Representative
Pyramid Staffing ( Centene healthcare)
12.2025 - 03.2026
Call Center Representative
Pyramid Staffing ( Cox Automotive)
01.2023 - 09.2025
Customer Service Representative
Fuchs Lubricants
07.2021 - 08.2022
Call Center Representative
Southwest Airlines
08.2016 - 07.2021
Curie High-School