Maisie Merz
WARREN,OH
Overview
4
4
years of post-secondary education
3
3
years of professional experience
Work History
Technician II
American Red Cross
Cleveland, Ohio
05.2025 - Current
- Collected blood samples from patients using proper techniques and safety protocols.
- Assisted patients in understanding the blood donation process and addressing concerns.
- Documented patient information and sample details accurately in the system.
- Supported blood donation drives by setting up equipment and welcoming donors.
- Managed quality control and maintained high level of customer satisfaction.
- Followed safety practices to safeguard against injury and damage to property.
Barista
Dunkin' Donuts
Champion, OH
06.2023 - 04.2025
- Prepared and served a variety of coffee beverages and baked goods.
- Provided excellent customer service to enhance guest experience.
- Resolved customer complaints promptly to ensure satisfaction.
- Trained new staff on beverage preparation and store procedures.
- Operated point-of-sale system for efficient order processing.
- Maintained cleanliness and organization of workstations and dining areas.
Education
Bachelor of Arts -
Youngstown State University
Youngstown, OH 08.2018 - 05.2022
Skills
- Customer relationship management
- Blood collection
- Problem solving
- Attention to detail
- Effective communication
- Time management
- Team collaboration
- Troubleshooting
- Reading comprehension
Timeline
Technician II
American Red Cross
05.2025 - Current
Barista
Dunkin' Donuts
06.2023 - 04.2025
Bachelor of Arts -
Youngstown State University
08.2018 - 05.2022