Summary
Overview
Work History
Education
Skills
Current and Past Projects
Accomplishments
Timeline
Generic

Maison Etzler

Nashville,TN

Summary

Dynamic and results-driven professional with over 10 years of experience in Guest/Client Services. Adept at using my knowledge and resources, with a proven track record of achieving any request put in front of me. Known for strong problem-solving abilities, excellent communication skills, and the ability to work collaboratively within a team. Highly motivated to leverage knowledge in servicing systems and to contribute to the success of American Express.

Overview

10
10
years of professional experience

Work History

Centurion Membership Professional

American Express
07.2022 - Current
  • Acted in accordance with Blue Box Values
  • Effective at working independently and collaboratively in a team environment.
  • Able meet and exceed ATS/CHT/BTTC metrics even in a time of constant change.
  • Provide high-level luxury travel and lifestyle servicing for our Centurion Card members.
  • A part of the SabreRED Ambassadors, ISP Early Testing Team, and User Integration Team.

Platinum Travel Counselor

American Express
04.2019 - 07.2022
  • Arranged travel accommodations for Platinum Card members.
  • Managed complex travel arrangements, including multi-city flights, accommodations, and transportation logistics.
  • Adhered to Blue Box Values
  • Met and exceeded expected metrics for servicing

Advance Sales Associate

Disney Vacation Club
03.2017 - 01.2018
  • Increased customer satisfaction by providing exceptional service and product knowledge.
  • Provided personalized recommendations for customers based on their unique needs and preferences.
  • Mentored new hires by sharing best practices regarding sales techniques, product information, and company policies.
  • Excelled in operating Disney computer systems for lodging and sales.
  • Successfully met and exceeded sales goals of 20% 3 months consecutively in a “no pressure, no obligation” sales environment.

Heart of House Logistics Coordinator

The Walt Disney Company
09.2014 - 03.2017
  • Facilitated the stockrooms, deliveries, and other logistics for Disney Springs Operations and Events.
  • Managed and trained stockroom employees, project teams, and day-to-day operations staff. (up to 250 employees)
  • Demonstrated strong teamwork and project management skills by leading Inventory Storage Plans
  • Maintained a safe and show-ready work environment at all times.


Education

FPQP Para-Planner Certification -

Kaplan Financial College
01.2022

General Education -

Red Bluff High School
01.2010

Skills

  • Knowledgeable in Microsoft Office Suite
  • Proficient in TLS systems (Sabre, ISP, WDE)
  • Problem Resolution Focused
  • Proficient Multi-Tasker
  • Strong Communication Skills
  • Calm Under Pressure

Current and Past Projects

Current

  • CHT metrics improvement
  • ISP error reporting
  • NPM knowledge enhancement


Past

  • SabreRED Ambassador
  • ISP Ambassador and Early Tester
  • UX Team (Discontinued)
  • Opus Champion and Presenter
  • WDE Champion and Presenter

Accomplishments

  • Pacesetter Recipient 2022
  • Quarterly Award Recipient 2017 (The Walt Dinsey Company)
  • TLS- G1/L1 Performance Rating 2022
  • TLS- G2/L1 Performance Rating 2023

Timeline

Centurion Membership Professional

American Express
07.2022 - Current

Platinum Travel Counselor

American Express
04.2019 - 07.2022

Advance Sales Associate

Disney Vacation Club
03.2017 - 01.2018

Heart of House Logistics Coordinator

The Walt Disney Company
09.2014 - 03.2017

General Education -

Red Bluff High School

FPQP Para-Planner Certification -

Kaplan Financial College

Similar Profiles

CREATE PROFILE
Maison Etzler