Summary
Overview
Work History
Education
Skills
References
Timeline
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LOGAN ELENBAAS

Sparta,MI

Summary

Experienced professional in travel consulting for American Express Centurion Card members and airline management. Skilled in delivering top-notch service to high-profile clients, managing travel arrangements, and optimizing operations. Known for providing personalized experiences and resolving issues effectively. Proven track record in leadership roles within the airline industry. Eager to bring a blend of client-focused expertise and management skills to a new opportunity in the travel and hospitality sector.

Overview

3
3
years of professional experience

Work History

Centurion Membership Professional

American Express
Sparta, MI
08.2022 - Current
  • Provide personalized and high-touch service to American Express Centurion Card members, understanding their preferences and needs.
  • Manage and maintain relationships with VIP clients, ensuring satisfaction and addressing any concerns promptly.
  • Assist clients in planning and coordinating complex travel itineraries, including flights, accommodations, ground transportation, and activities.
  • Stay updated on travel trends, destinations, and exclusive offerings to provide clients with tailored recommendations.
  • Offer suggestions for special activities, dining options, and cultural experiences that align with the client's interests.
  • Ensure compliance with company policies and industry regulations when making travel arrangements.

Platinum Travel Consultant

American Express
Sparta, MI
04.2022 - 08.2022
  • Handled travel arrangements for groups, couples, executives, and special needs clients.
  • Helped clients purchase flight tickets, arrange car rentals and locate other forms of transportation.
  • Prepared itineraries to deliver travel arrangements to clients.
  • Leveraged travel booking system to process travel requests, update client information and final documents.
  • Conducted research on new destinations and attractions to expand product portfolio.
  • Booked transportation and hotel reservations using computer or telephone.

Supervisor

Envoy Air
Tallahassee, FL
05.2021 - 04.2022
  • Delegated tasks and supervised crew during loading, unloading and staging of cargo to achieve smooth and efficient transitions.
  • Managed cabin and cargo services for inbound and outbound flights.
  • Oversaw agents by assessing performance, determining schedules and training on proper procedures.
  • Communicated via headset radio with ground crew, flight crew and tow person about ramp operations and flight requirements.
  • Coordinated day-to-day schedules, tasks and positions for agents.
  • Oversaw sensitive security information and maintained proper system filing.
  • Updated shift paperwork, assisted with payroll and produced reports.

Supervisor

Envoy Air
Pensacola, FL
11.2020 - 05.2021
  • Maintained a safe working environment while keeping the team in compliance with airline, facility and safety policies.
  • Handled office tasks in independent manner, including maintaining records and submitting timely reports.
  • Monitored team performance and developed improvement plans.
  • Oversaw all departments including ramp, gate, ticket counter, and baggage room.
  • Adhered to airline cargo policies, monitored operations and reported
  • Updated shift paperwork, assisted with payroll and produced reports.
  • Coordinated day-to-day schedules, tasks and positions for agents.

Education

High School Diploma -

Sparta Senior High School
05.2009

Grand Rapids Community College

Skills

  • Software Proficiency
  • Attention to Detail
  • Policies and Protocols
  • Conflict Resolution
  • Verbal and Written Communication
  • Schedule Coordination
  • Office Management
  • Safety
  • Hazardous Materials
  • Load Planning
  • Daily Assignments
  • FAA Regulations

References

Matthew Johnson

Centurion Team Lead - American Express

Jaqueline Macia 

Centurion Membership Manager - American Express

Rachel Stoolman 

General Manager - Envoy Air
C: (817)-235-0365 

Timeline

Centurion Membership Professional

American Express
08.2022 - Current

Platinum Travel Consultant

American Express
04.2022 - 08.2022

Supervisor

Envoy Air
05.2021 - 04.2022

Supervisor

Envoy Air
11.2020 - 05.2021

High School Diploma -

Sparta Senior High School

Grand Rapids Community College

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LOGAN ELENBAAS