Maital Coutcher
Riverview,FL
Summary
Dynamic professional with a proven track record in customer service and office management, notably at Doubletree by Hilton Tampa Airport Westshore. Expert in appointment scheduling and Microsoft Office, complemented by excellent communication skills and a punctual, dependable nature. Demonstrates a strong ability to enhance operational efficiency and client satisfaction.
Overview
19
19
years of professional experience
Work History
Front Desk Agent
Doubletree by Hilton Tampa Airport Westshore
Tampa, FL
01.2023 - Current
- Greeted customers in a professional and friendly manner.
- Answered phones, responded to inquiries, and took messages.
- Assisted with check-in and check-out procedures for guests.
- Provided information about hotel amenities, services, and local attractions.
- Resolved customer complaints promptly and courteously.
Caregiver
Mrs. Greeze (Private)
Coconut Creek, FL
08.2019 - 07.2022
- Assist with activities of daily living based on care plan
- Provide companionship and help with meals and help with housekeeping
Front Desk Receptionist
South Florida Laser
Tamarac, FL
07.2017 - 08.2019
- Greet and welcome patients to the practice
- Schedule, reschedule, or cancel appointments as needed
- Dental charting and treatment planning
- Completed and filed insurance forms and dental billing records
Behavioral Health Technician
Watershed Treatment Center
Boca Raton, FL
09.2015 - 11.2016
- Assist the clinicians by providing support services to clients receiving substance abuse services
- Monitor patients and record observation
- Alert medical professionals to intervene in emergencies
Front Desk Receptionist
Mark Rosenthal, DDS
Lantana, FL
04.2012 - 08.2015
- Coordinated and organized appointments
- Take payments and reschedule appointments
- Performed administrative clerical duties to support dental office operations
AT&T Sales
Fort Lauderdale
01.2006 - 04.2012
- Handled setting up New home phone service
- Offered New product And Services, Billing Question And concerns
- Upgrade Existing Services such As Internet, Direct tv, cell phones services
Education
Diploma - Functions
Sanford Brown College
Fort Lauderdale, FLSkills
- Excellent Customer Service Skills
- Punctual and Dependable
- Excellent Communication Skills
- Highly Organized
- Appointment Scheduling
- OSHA and CPR training
- Knowledge of Dentrix Software
- Front Office/Desk
- Knowledge of Microsoft Office Software
- Dental Charting
- Insurance Claim Filing
Phone
cell, (813)727-6663
Qualificationskills
- Excellent Customer Service Skills
- Punctual and Dependable
- Excellent Communication Skills
- Highly Organized
- Appointment Scheduling
- OSHA and CPR training
- Knowledge of Dentrix Software
- Front Office/Desk
- Knowledge of Microsoft Office Software
- Dental Charting
- Insurance Claim Filing
Timeline
Front Desk Agent
Doubletree by Hilton Tampa Airport Westshore
01.2023 - Current
Caregiver
Mrs. Greeze (Private)
08.2019 - 07.2022
Front Desk Receptionist
South Florida Laser
07.2017 - 08.2019
Behavioral Health Technician
Watershed Treatment Center
09.2015 - 11.2016
Front Desk Receptionist
Mark Rosenthal, DDS
04.2012 - 08.2015
AT&T Sales
01.2006 - 04.2012
Diploma - Functions
Sanford Brown College
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