Maryse Jean-Baptiste
North Lauderdale
Summary
Motivated and teamwork-oriented professional seeking an opportunity to contribute to a reputable organization. Committed to utilizing skills to drive professional growth and support the achievement of organizational goals.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Front Desk Agent
First Service Residential
01.2022 - Current
- Greeting and welcome all guests and residents in a friendly manner
- Announce all visitors, contractors to residents and owners and permit access to only authorize visitors
- Responds to emergency situations in a timely and efficient manner
- Reports to Front Desk Supervisor, Assistant Property Manager, and/or Property Manager on all operational matters concerning the Front Desk department
- Write reports of daily activities such as property damage, theft, presence of unauthorized persons, or unusual occurrences
Unemployment Claims Specialist
Kforce Inc
04.2020 - 05.2021
- Take claimants calls and provide accurate, satisfactory answers to their queries and concerns
- De-escalate situations involving dissatisfied customers, offering claimants assistance and support
- Updates claim demographics based on information provided by claimants
- Ensures that all claim files are properly documented and including updating claim notes
- Assisted claimants to file for unemployment and to request benefit payment
Front Desk Agent
Marquis Association Management
03.2013 - 04.2018
- Greeting and welcome all guests and residents in a friendly manner
- Answering incoming calls, directing calls, and monitoring cameras
- Handle all customers concerns, complaints in a timely fashion and ensuring their satisfaction
- Performs clerical tasks, including copying, faxing, filing and ordering/obtaining supplies
- Follows safety procedures and maintains a safe work environment
- Respond to emergency situations in a timely and efficient manner
Insurance Agent
MedPlan Health Exchange
09.2014 - 04.2016
- Enrolled individuals in Obamacare plan during Enrollment
- Advised clients on different aspects of plans available company in order to ensure customer satisfaction
- Take inbound calls from existing and future policy holders
- Maintain correspondence with clients to remind payment of premiums, maturity of policies, etc
- Kept client information confidential including all files and documentation on each client
- Informed members about their premiums on their health insurance plans
- Maintained reports of new and existing accounts for management
Education
Bachelor of Applied Science - Supervision and Management
Miami Dade College
Miami, Florida01.2014
Associate of Science - Health Information Management
Miami Dade College
Miami, Florida01.2012
Skills
- Ability to work well independently, as well as in a team environment, and self motivation
- Ability to meet deadlines, work well under pressure, multitask and self-manage
- Ability to work with individuals from diverse cultural backgrounds
- Strong proficiency in windows, Microsoft Office, Excel, Outlook and PowerPoint
- Detail-oriented with excellent organization, strategic planning, critical thinking, and problem solving skills
- Excellent verbal and written communication skills
- Excellent customer service, excellent interpersonal skills, and time management skills
- Listening skills, and ability to convey information accurately and clearly
Certification
- Community Association Manager Miami, FL, 01/01/23, Present
- Life and Health Insurance Miami, FL, 01/01/14, Present
Languages
Haitian Creole
Native or Bilingual
English
Native or Bilingual
Timeline
Front Desk Agent
First Service Residential
01.2022 - Current
Unemployment Claims Specialist
Kforce Inc
04.2020 - 05.2021
Insurance Agent
MedPlan Health Exchange
09.2014 - 04.2016
Front Desk Agent
Marquis Association Management
03.2013 - 04.2018
Associate of Science - Health Information Management
Miami Dade College
- Community Association Manager Miami, FL, 01/01/23, Present
- Life and Health Insurance Miami, FL, 01/01/14, Present
Bachelor of Applied Science - Supervision and Management
Miami Dade College
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