Maite Amador
Houston,TX
Summary
Compassionate Certified Nursing Assistant with extensive clinical skills in vital sign monitoring, and patient hygiene assistance. Proven ability to build rapport with patients and families while upholding professional standards. Previous roles resulted in enhanced patient satisfaction and improved quality of care.
Dynamic manager with a proven track record at Tiendas Ivonne, excelling in customer service and team building. Successfully enhanced operational efficiency through strategic inventory management and staff training, resulting in improved customer satisfaction. Adept at problem resolution and fostering a collaborative workplace culture, ensuring high performance and engagement among team members.
Overview
10
10
years of professional experience
Work History
Manager
Tiendas Ivonne
San Pedro Sula, Honduras
10.2014 - 11.2024
- Supervised daily operations and staff performance.
- Managed inventory levels and organized stock for optimal accessibility.
- Resolved customer complaints promptly to maintain high satisfaction levels.
- Monitored staff performance and addressed issues.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Coached, mentored and trained team members in order to improve their job performance.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Developed and implemented sales strategies to enhance customer engagement.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Led team meetings and one-on-one coaching sessions to continuously improve performance.
- Created monthly reports for senior management summarizing operational performance metrics.
- Streamlined communication channels, improving information flow and decision-making speed.
- Organized team activities to build camaraderie and foster pleasant workplace culture.
Education
Technical Education - CNA
ACE Training
Houston, TX04-2025
High School Diploma -
Instituto San Jose La Salle
Honduras11-2012
Some College (No Degree) - Industrial Management
Universidad Tecnologica De Honduras (UTH)
HondurasSkills
- Customer service
- Team building
- Employee training
- Problem resolution
- Time management
- Data entry
- Safety precautions
- Patient care
- Dressing assistance
- Basic life support
- Patient transfers
- Vital signs monitoring
- Compassion and empathy
- HIPAA compliance
- Multitasking and organization
- Compassionate communication
Languages
Spanish
Native/ Bilingual
English
Limited
Timeline
Manager
Tiendas Ivonne
10.2014 - 11.2024
Technical Education - CNA
ACE Training
High School Diploma -
Instituto San Jose La Salle
Some College (No Degree) - Industrial Management
Universidad Tecnologica De Honduras (UTH)
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