Hi, I’m
Maite Castillo
Receptionist/Teller/ Cashier
Miami,FL
Summary
Efficient Office Assistant with 2 years of experience answering high-volume calls and in-person inquiries. Diligent, respectful attitude to dealing with clients and colleagues. Flexible and hardworking approach to streamlining internal processes.2 Reliable General Office Assistant skilled at coordinating supplies, records and schedules to keep office teams on-task and ready for daily demands. Proficient in using diverse software to produce professional spreadsheets, reports and correspondence. Positive, upbeat and service-oriented attitude toward completing tasks.
Overview
32
years of professional experience
Work History
Kiwanis Club of Little HavanaMiami, FL
General Office Assistant
11.2021 - Current
Job overview
- Customer-focused General Office Assistant with a positive attitude. Proven track record in delivering exceptional customer service. Efficient in office management and adept at fostering a welcoming atmosphere.
- Strong communication skills and a proactive approach to problem-solving. Committed to maintaining professionalism and contributing to a positive work environment.
Mercantil BankDoral, FL
Banking Specialist Teller
05.2015 - 08.2021
Job overview
- Provided customer service and support to clients regarding banking products and services.
- All teller duties including check cashing, cash transactions,deposits,withdrawals.
- Prepare specialized tasks such as preparing cashiers checks,cash advances.
- Prepare incoming and outcoming shipments to ensure branch vault stays within the limits. Answer telephones, assist and direct callers to proper bank personal.
- Floater Teller assisting helping other branches that are short in staff.
- Resolve customer problems and follow up to ensure customers expectations are met.
- Provide quality customer service to all current and prospective customers as measured by bank service standards.
US Century BankCoral Ga, FL
Head Teller
05.2009 - 05.2015
Job overview
- Ensure the entire branch staff is trained and follows policies and procedures, opening within the guidelines code of conduct.
- Coach tellers to cross sell products while customers conduct transaction and ensure they make referrals to Bankers.
- Responsible for operational controls, including legal, corporate and regulatory procedures to ensure the safety and security of customer and bank assets.
- show initiative, empathy and proactivity to prevent and handle problems with clients while assisting other tellers as well.
Ocean BankMiami, FL
Senior Teller
05.1992 - 01.2009
Job overview
- All teller duties including cashing checks, cash transactions, deposits and withdrawals.
- Prepare and process local or international deposits that arrive by mail or courier.
- Perform specialized task such as preparing cashiers checks, personal money orders, travelers checks and cash advances.
- Prepared incoming and outgoing shipments to ensure the branch vault stays with its limits. Answer telephones, assist and direct callers to proper bank personnel.
- Perform vault duties as assigned and assist with opening and closing vault.
Skills
- Document Scanning
- Supply Restocking
- Customer Service
- Data Entry
- Advance Microsoft Office ( Word, Excel, Outlook,Power Point)
- Bookkeeping
- Data Entry
- Cash Handling
- Banking
- Microsoft Excel, Microsoft Outlook
- Accounting
- English
- Spanish
- Microsoft Word
- Computer Literacy
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Education
La Salle High SchoolMiami, FL
from High School
Timeline
General Office Assistant
Kiwanis Club of Little Havana
11.2021 - Current
Banking Specialist Teller
Mercantil Bank
05.2015 - 08.2021
Head Teller
US Century Bank
05.2009 - 05.2015
Senior Teller
Ocean Bank
05.1992 - 01.2009
La Salle High School
from High School
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