Mai Tong Moua
Fresno,CA
Summary
Motivated and enthusiastic team player seeking new challenges in customer service work, where I can utilize my skills to the fullest. Hardworking, friendly and adept at multiple tasks and priorities seamlessly while delivering the highest level of customer service and respect to the guests and staff. To be a productive employee, excited about contributing to the goals and objectives of Fresno Unified School District.
Overview
2
2
years of professional experience
Work History
Media Tech Substitute
Edison High School
02.2022 - Current
- Oversee and provide library services at Edison High School to students and staff
- Unlock library doors for students and staff in the morning
- Assist teachers in selecting textbooks for students
- Check books and other library materials in and out to students and staff using Destiny system at the circulation desk
- Process returned books, laptops, and other library materials into Destiny
- Return books back to shelves using the Dewey Decimal system
- Assist students with computer programs or printing
- Assist students in locating and selecting desired or needed materials from bookshelves or with use of the on-line access catalog system
- Conduct demonstrations in the use of the library information system
- Operate Destiny system to maintain accurate record of overdue materials and send overdue notices to students
- Enter or update data into Destiny system to ensure the accuracy of information
- Collect fines and payments for overdue, damaged, and lost items; prepare receipt of fines collected
- Assist in maintaining discipline and order within the library/media center to provide a safe, learning environment to encourage students to achieve their personal best; follow discipline procedures according to Edison High School established guidelines
- Coordinate, repair, and maintenance of damaged library materials and send equipment for repair as necessary to meet the needs of the students and staff
- Perform record keeping duties such as filing, copying, and data entry related to assigned activities
- Perform related duties as assigned.
Student Aide
Fresno City College
09.2012 - 07.2014
- Established and maintained accurate database of all office and media center equipment as directed
- Prepared and maintained a variety of records and reports related to assigned activities
- Took inventory of school supplies in the Job Development Center
- Received and assisted guests and students in job search
- Assisted students with Microsoft Word or other computer programs needed for specific projects
- Assisted job developers in preparing displays, signage, bulletin boards as needed to create a welcoming and learning environment encouraging students to graduate
- Assisted students in the use of reference sources in finding and selecting appropriate job interviewing techniques
- Monitored student usage of Internet according to established guidelines at Fresno City College for the safety and protections of the students
- Assisted in the coordination of schedules with the appropriate staff for the use instructional materials and computer facilities
- Assisted teachers in researching job search materials to use in support of students to excel in their job interviews
- Operated computerized resources to assist students and teachers with research
- Assisted in maintaining discipline and order within the Job Development Center to provide a safe, learning environment encouraging students to achieve their personal best in job searching
- Performed administrative duties including faxing, filing, and managing incoming/outgoing mail
- Operated office equipment such as photocopiers, scanners, fax machine, laminator.
Education
Library Services
Fresno Unified School District
Fresno, CA03.2022
Administration Assistant
Fresno City College
Fresno, CAHigh School Diploma -
Golden Valley High School
Merced, CA06.2002
Skills
- Microsoft Office Word, Excel, PowerPoint
- Typing Skills: 52 WPM
- Fluent in English/Hmong
- Excellent Communication Skills
- Excellent People Skills
- Completed Level 1 Library Service Training
- Completed Level 3 Library Service Training
Timeline
Media Tech Substitute
Edison High School
02.2022 - Current
Student Aide
Fresno City College
09.2012 - 07.2014
Library Services
Fresno Unified School District
Administration Assistant
Fresno City College
High School Diploma -
Golden Valley High School
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