Maitte Corniel
New York,NY
Summary
Patient-focused professional equipped with administrative and customer service expertise. Helps keep healthcare services proceeding smoothly by coordinating communications, referrals, and policy enforcement. Talented in finding balanced solutions and resolving conflicts.
Overview
13
13
years of professional experience
Work History
Visitor Screener
NYU Langone Health Center
New York, NY
12.2020 - Current
- Responsible for access control into the hospital by ensuring all patients, visitors, vendors, and employees are properly screened as per hospital guidelines and policies
- Use of EPIC to check in patients
- Demonstrates knowledge of NYULH current guidelines and polices related to visitor, patient, vendor, employee screening
- Triage and escalate clinical concerns if patient fails screening to appropriate clinical departments
- Collaborate and interact with the interdisciplinary team members & departments to support the needs of visitors, patients, vendors, and employees (i.e
- Collaborate with Security team for visitor/patient transport to Emergency Department, etc.) Ability to independently interact with visitors, vendors, patients, and employees entering the hospital in a prompt, respectful, and helpful manner through excellent communication skills
- Maintains strict confidentiality related work information (in accordance with HIPPA) Cooperates and interacts with the interdisciplinary team members to escalate clinical questions and concerns of patients, visitors, vendors, and employees
- Have the ability to efficiently and effectively respond to information request and ability to multi-task.
Supervisor
Starbucks
New York, NY
05.2011 - 09.2020
- Prepare weekly schedules to meet store demands
- Draft, send and respond to any incoming emails, documents or invoices
- Document any incidents or misconduct with customers/employees
- Directed and supervised team of 15 employees in daily operations.
- Tracked progress on projects and provided timely feedback to staff members.
- Created new strategies for improving customer service standards within the organization.
- Conducted weekly meetings with team members to discuss upcoming tasks and project deadlines.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Participated in recruitment efforts by interviewing prospective candidates for open positions.
- Ensured compliance with workplace safety regulations by providing training sessions for all staff members.
- Developed and implemented operational policies and procedures to ensure efficiency and accuracy of workflows.
- Evaluated employee performance through periodic reviews and documented results accordingly.
- Recruited, hired, trained, mentored, coached, evaluated, and terminated staff as necessary.
- Performed monthly inventory checks to ensure sufficient stock levels for all products.
- Monitored employee productivity to provide constructive feedback and coaching.
Sales Associate
Reebok
New York, NY
07.2019 - 04.2020
- Develop strong buying relationships with customers to ensure their return.
- Conducted inventories on a regular basis to track stock levels.
- Developed promotional strategies to increase sales volume.
- Processed credit card transactions quickly and securely.
- Organized stockroom shelves according to size, color or style.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Attended weekly team meetings to review performance goals and objectives.
- Handled customer complaints in a professional manner.
Education
B.S. in Forensic Psychology -
John Jay College of Criminal Justice
New York, NY05.2017
A.S. in Psychology -
Bronx Community College
Bronx, NY01.2015
Skills
- Interviewing techniques
- Accurate reporting
- Research abilities
- Customer rapport building
- Proficient in Microsoft Office
- Team Development
- De-Escalation Techniques
- Customer service and assistance
Languages
Spanish
Professional
English
Professional
References
References available upon request.
Timeline
Visitor Screener
NYU Langone Health Center
12.2020 - Current
Sales Associate
Reebok
07.2019 - 04.2020
Supervisor
Starbucks
05.2011 - 09.2020
B.S. in Forensic Psychology -
John Jay College of Criminal Justice
A.S. in Psychology -
Bronx Community College