Taylor Biggert
Springfield,OH
Summary
Smart professional with experience in developing, leading and managing a wide range of community service projects. Skilled at creating and maintaining successful relationships with clients, volunteers and community stakeholders. Proven ability to develop and implement effective strategies for building and enhancing community service programs. Hardworking and experienced professional with proven knowledge of case work, community outreach, and counseling. Aiming to leverage my abilities to successfully fill Volunteer Student Intern role at your company. Highly motivated individual with a passion for creating and implementing effective social services programs. Proven track record of developing and leading innovative initiatives to improve lives of underserved populations. Committed to creating positive outcomes through compassionate meaningful services. Detail-oriented professional with excellent communication, interpersonal, and creative thinking skills. Frequently praised as hard-working by my peers, I can be relied upon to help your company achieve its goals. A motivated student with excellent communication and interpersonal skills looking to gain valuable experience in a professional setting. Current student looking to join the workforce to gain real-world experience in order to continue my career in the Criminal Justice field. Operates well in both individual and team capacities, leveraging seasoned work ethic to quickly adapt to different processes and drive company objectives. Resourceful and results-driven with a passion for growth and efficiency to meet company needs and increase service value. Ambitious individual with strong organizational and multitasking skills, as well as an aptitude for technology. Ready to apply knowledge and skills to any challenge.
Professional prepared for screening roles, bringing valuable experience in identifying and managing discrepancies. Known for strong team collaboration and reliability, adapting to changing needs seamlessly. Expertise in maintaining accuracy and efficiency while displaying critical thinking and problem-solving abilities.
Overview
7
7
years of professional experience
Work History
Income Management Screener
Erie County Department of Jobs & Family Services
11.2024 - 01.2025
- Followed safety protocols to minimize risks during screening operations.
- Inspected products for quality and compliance with company standards.
- Collaborated with colleagues to streamline workflow and improve processes.
- Communicated with team members to clarify screening processes and expectations.
- Developed training materials for new screeners on best practices, improving overall team efficiency and consistency in evaluation methods.
- Complied with all federal, state, and local regulations as well as company rules.
- Served as a point of contact for candidates throughout the screening process, addressing inquiries and providing guidance when necessary.
Social Services Case Manager
Clark County Dept. Jobs & Family Services
08.2021 - 10.2024
- Cultivated positive, trusting relationships with clients and community providers to promote effective coordination of resources.
- Identified community resources to support clients.
- Used Microsoft and Adobe to create and prepare intake and interview reports and documentation.
- Achieved success in complex cases by employing creative problem-solving skills combined with a deep understanding of available resources.
- Safeguarded confidentiality of sensitive client information, adhering strictly to ethical guidelines at all times.
- Maximized the impact of limited funding by implementing cost-effective strategies for service delivery and monitoring expenditures closely.
- Promoted self-sufficiency in clients through goal setting, skill development, and ongoing support.
COVID-19 Contact Tracer
Clark County Combined Health District
11.2020 - 07.2021
- Participated in quality assurance review session and applied new strategies and techniques presented
- Utilized various computer software applications including Microsoft Office Suite to manage client information
- Developed and implemented case plans that addressed the individual needs of clients
- Kept abreast of case management practices and engagement strategies through professional development
- Developed and maintained partnerships with local organizations for supportive services opportunities
- Managed caseloads of up to 50 clients at a time while adhering to strict confidentiality standards
- Monitored compliance with state regulations related to social service programs
- Maintained accurate records of client data and created reports for funding sources as needed
- Used web-based platform to call contacts of people diagnosed with COVID-19
- Provided emotional support for those impacted by the virus during phone calls and other interactions
- Referred contacts to testing and social resources according to protocol
- Educated contacts on approved protocol to reduce risk of virus spread
- Understood symptoms, infectious periods and treatments to educate others
- Created reports based on findings from contact tracing activities for review by healthcare personnel and public health officials
Cardiac Monitor Technician
Springfield Regional Medical Center
05.2018 - 03.2019
- Collaborated effectively with multidisciplinary teams comprised of epidemiologists in order to coordinate care plans for those affected by the virus
- Collected, documented, and analyzed information regarding potential exposures to the virus
- Reached out to people testing positive for COVID-19 to identify contacts
- Conducted detailed interviews with individuals who had tested positive for COVID-19 in order to identify close contacts
- Provided guidance on quarantine and isolation procedures to close contacts identified through contact tracing efforts
- Assessed individual needs of those affected by the virus and connected them with necessary resources such as food banks or housing assistance programs
- Provided contacts with approved information about isolation and quarantine procedures
- Identified high risk areas within communities that may be more prone to infection due to lack of resources or access to healthcare services
- Adhered to HIPAA regulations when collecting patient information related to contact tracing efforts
- Adapted quickly when faced with changes in protocol due unforeseen circumstances or new developments regarding the virus
- Demonstrated knowledge of basic arrhythmia recognition and interpretation
- Observed cardiac patterns and tendencies of both stable and critical condition patients
- Observed monitor screens for any abnormal heart rhythms or irregularities that need attention by a physician or nurse
- Monitored alarms from cardiac monitors and took appropriate action when necessary
- Maintained accurate records of patient information, including test results and medical histories
- Prepared supplies needed for daily operations of the unit including electrodes, leads wires, gels pads
- Collaborated with clinical staff to provide comprehensive care for each individual patient
- Conducted preventative maintenance checks on all equipment used in cardiac monitoring units
- Provided patient care as needed, such as changing leads, recording vital signs, and assisting with other treatments
- Responded quickly to changes in a patient's condition and notified physicians as needed
- Prioritized and communicated telemetry alarms to unit staff for timely interventions to promote patient safety
- Identified potential issues with ECG signals before they become major problems
- Attended training sessions to stay up-to-date on new technologies related to cardiac monitoring
- Assisted in the operation of cardiac monitoring equipment to detect and analyze heart rhythms
- Recognized and responded to abnormal conditions in patients' heartbeats
- Performed quality assurance on all monitors used for monitoring patients
- Maintained cleanliness of work area by following safety protocols set forth by the hospital administration
- Reported changes in patient status to physicians or other medical team members
- Implemented best practices while performing diagnostic tests such as EKGs, stress tests
Education
Bachelor of Science (B.S.) - Homeland Security & Counterterrorism
Southern New Hampshire University
Manchester, NH05.2027
High School Diploma -
Kenton Ridge High School
Springfield, OH05.2017
Skills
- Policy and Procedure Adherence
- Confidential Case Documentation
- Community Services Coordination
- Phone Inquiries
- Legal Processes
- Obtaining Referrals
- Evidence Preparation
- Coding Guidelines
- Clients Rights
- Federal Compliance
- Data Security
- Legal Standards
- Generate Reports
- Set Organizational Policies
- Optimize Staff Performance
- Research
- Analysis
- Computer Management
- Analytical mindset
- Results management
- Interviewing techniques
- Behavioral analysis
- Team development
- Integrity and honesty
- Behavioral observations
Timeline
Income Management Screener
Erie County Department of Jobs & Family Services
11.2024 - 01.2025
Social Services Case Manager
Clark County Dept. Jobs & Family Services
08.2021 - 10.2024
COVID-19 Contact Tracer
Clark County Combined Health District
11.2020 - 07.2021
Cardiac Monitor Technician
Springfield Regional Medical Center
05.2018 - 03.2019
High School Diploma -
Kenton Ridge High School
Bachelor of Science (B.S.) - Homeland Security & Counterterrorism
Southern New Hampshire University
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