Maivys Cuevillas

• Supervised operations staff and kept employees compliant with company policies and procedures.
• Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
• Led hiring, onboarding and training of new hires to fulfill business requirements.
• Developed and maintained relationships with external vendors and suppliers.
• Managed purchasing, sales, marketing and customer account operations efficiently.
• Produced and mailed invoices, payment reminders and financial notices.
• Processed and verified invoices to secure accuracy of billing information.
• Generated and submitted invoices based upon established accounts receivable schedules and terms.
• Collaborated with customers to resolve disputes.
• Maintained accurate records of customer payments.

• Followed up with customers on unresolved issues.
• Monitored compliance with regulations and industry best practices to promote fair and proper treatment for insured customers.
• Performed administrative duties by verifying documentation, researching facts and contacting other parties involved to determine fault percentages and minimize potential losses.
• Responded to customer requests for products, services, and company information.
• Answered incoming phone calls to articulate product value to prospective customers and support current policyholders.
• Documented customer interactions and transactions for accurate, up-to-date records.
• Fielded customer complaints, escalating complex issues to management for resolution.
• Provided primary customer support to internal and external customers.
• Reviewed and adjusted customer coverage levels to address, identify, and resolve customer conflicts.
• Advised customers on required information for claim submissions to progress applications.
• Set up customer payment plans to cover annual policies and renewals.
• Adhered to underwriting, rating and compliance criteria and guidelines to determine associated financial risks.
• Generated, posted and attached information to claim files.
• Checked documentation for accuracy and validity on updated systems.
• Verified client information by analyzing existing evidence on file.
• Prepared insurance claim forms or related documents and reviewed for completeness.
• Posted payments to accounts and maintained records.
• Calculated adjustments, premiums and refunds.

• Maintains customer relationship by responding to inquiries; documenting actions.
• Responds to customer inquiries by understanding inquiry; reviewing previous inquiries and responses; gathering and researching information; assembling and forwarding information; verifying customer’s understanding of information and answer.
• Records customer inquiries by documenting inquiry and response in customers’ accounts.
• Fielded inquiries via email, chat and text to offer immediate assistance with customers' needs.
• Followed up on outstanding issues to complete resolutions and maintain customer satisfaction.
• Resolved concerns with products or services to help with retention and drive sales.
• Maintained accurate and current customer account data with manual forms processing and digital information updates.
• Resolved service failures, coordinated return appointments and executed referrals to specialists.
• Helped customers through stressful times by giving expert help and building customized solutions for unique requirements.
• Analyzed paperwork to verify completeness and eligibility for requested products and services.

• Beginning of day call to all drivers and customers to set up the daily, sometimes, weekly routes

• Non-emergency dispatcher on call 24/7

• 53’ dry vans, 53’ reefers, step-decks, flatbeds

• Excellent communication skills to collaborate with others under any type of condition

• Excellent clerical and organizational skills to keep track of schedules, routes and personnel

• Print Bill of Ladings for all drivers, sometimes for shippers, often times for company customers

• Maintain daily routes set up for all drivers, company drivers and owner operators

• Knowledge of computers for scheduling and other dispatching duties

• Ability to multitask with different, and sometimes conflicting, events happening at the same time

• Ability to work under stress and remain calm and to calm other people, including brokers and shipping and receiving personnel, during rapidly changing circumstances

• Ability to relay information in a fast-paced environment

• Schedule drivers to pick up and/or deliver loads to customers or vendors

• Record keeping of all loads

• Monitor driver daily logs for errors and/or violations

• Monitor drivers in relation to remaining hours of service and equipment

• Coordinate and manage the most efficient loads to remain cost effective for both company and driver

• Determine best delivery methods

• Negotiate rates

• Identify and evaluate any special needs for each load

• Experience with ITS Dispatch, DAT, Truckstop, Outlook, GPS

• End of day call to all drivers, shippers, receivers, and brokers, for update on pick-up and delivery times

• Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
• Sourced vendors for special project needs and negotiated contracts.
• Compared vendor prices and negotiated for optimal savings.
• Maintained CRM database with customer updates and report generation.
• Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
• Maintained computer and physical filing systems.
• Evaluated employee records and productivity to complete employee evaluations.

• Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
• Managed budgets, appointment scheduling, employee and event itineraries and accounts to improve productivity initiatives.
• Communicated corporate objectives across divisions through regular correspondence and scheduled status updates.
• Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
• Coached new hires on company processes while managing employees to achieve maximum production.
• Compared vendor prices and negotiated for optimal savings.
• Developed standard operating procedures for all administrative employees.
• Maintained computer and physical filing systems.
• Sourced vendors for special project needs and negotiated contracts.
• Utilized client and staff feedback to maintain customer partnerships and increase revenue.

• Greet all walk-ins with big friendly smile.
• Ask how many will be joining their party.
• Very politely ask if they would like table or booth.
• Set table/booth with menus and utensils.
• Very politely advise their server will be attending to them shortly.
• Keep front area clean and tidy.
• Help with any other duties as required.
• Assigned patrons to tables suitable for needs and restaurant section rotation.
• Cultivated positive guest relations by managing information and orchestrating speedy seating.
• Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
• Informed servers of newly seated parties for speedy service.
• Collaborated with kitchen to inform customers of wait times and answer questions about food.

• Provide high quality call center support that can help customers reduce back- office expenses and fraud losses.
• 24 hour hot carding and card activation.
• Locate cardholder record by searching for cardholder number or name.
• Record lost/stolen card information by asking cardholder a series of pre- defined questions.
• Update cardholder status field with appropriate hot card status.
• Forward hot card advices to VisaNet or other ATM/POS networks, as required.
• Cardholder card activation only when system verifies cardholder’s identity via a series of data elements.
• Prepaid card customer service offers support for Visa prepaid products.
• Cardholder help desk for web interface.
• Cardholder inquiries/balance inquiries.
• Card registration/profile update.
• Card replacement.
• Password reset.
• Adjustments.
• Recommended items to customers based on specific needs and explained features and benefits.
• Engaged customers on phone by greeting them, answering questions on products or services and asking questions to identify needs.
• Documented customer concerns and inquiry resolutions in internal computer system.
• Researched and resolved account and service problems with friendly, knowledgeable support.
• Provided management with daily log report on calls, complaints, resolutions, order statuses, and escalations.
• Worked with other customer support teams to develop consistent and equal high-quality levels of support.

• Greet all walk-ins with a big friendly smile.
• Light paperwork (copying, printing).
• Follow up with all customers on their insurance savings and any other transactions they might have done.
• Confirmed appointments, communicated with clients and updated client records.
• Managed multiple tasks and met time-sensitive deadlines.
• Answered central telephone system and directed calls accordingly.
• Received and routed business correspondence to correct departments and staff members.
• Received in-bound calls and initiated out-bound daily calls to introduce customers to products and services offered.
• Answered large volume of incoming calls daily to resolve customer issues and schedule appointments.
• Monitored and screened visitors to verify accessibility to inter-office personnel.
• Responded to inquiries from callers seeking information.
• Corresponded with clients through email, telephone or postal mail.
• Aggregated and prepared documentation and reports for office meetings, distribution and filing.
• Checked-in visitors, distributed visitor badges and managed logbooks to comply with security initiatives.

• Greet all walk-ins with a big friendly smile.
• Answer all incoming calls very politely and ask how I may help the customer.
• Process loan modifications.
• Speak with bank representatives.
• Follow up with customers on their loan modification to make sure everything was done within the said period of time.
• Reviewed financial statements and contacted institutions and customers to clarify details.
• Handled any conditions sent from underwriting departments.

• Greet all walk-ins.
• Make sure all walk-ins names are written down.
• Answer all incoming calls very politely and ask how I may help the customer.
• Direct incoming calls to corresponding director.
• Confirmed appointments, communicated with clients and updated client records.
• Managed multiple tasks and met time-sensitive deadlines.
• Answered central telephone system and directed calls accordingly.
• Received and routed business correspondence to correct departments and staff members.
• Received in-bound calls and initiated out-bound daily calls to introduce customers to products and services offered.
• Answered large volume of incoming calls daily to resolve customer issues and schedule appointments.
• Monitored and screened visitors to verify accessibility to inter-office personnel.

• Proof read all checks.
• Manage check bundles and drop them into corresponding tray.
• Sign out of building at end of shift Varsity.
• Resolved customer complaints and maintained clean and tidy checkout area.
• Maintained customer satisfaction with quick and professional handling of product returns.
• Operated proof machine to list, sort and prove credits, debits, and deposits.
• Processed financial transactions of deposits, payments, checks, and withdrawals by encoding numerical data.
• Monitored self-checkout systems and provided assistance or intervention where required.
• Handled approximately daily credit and cash transactions for customers with accuracy and speed.
• Enabled customers to feel welcomed, important and appreciated by answering questions about products sold throughout store.
• Counted money in drawers at beginning and end of each shift.
• Detected out of balance transactions and followed implemented handling procedures.
• Processed accurate and efficient sales and return transactions to facilitate customer satisfaction.

• File all papers for counselors.
• Answer calls on some occasions.
• Take care of tardy student paperwork.
• Run errands on campus for counselors and some teachers.
• Delivered top-notch administrative support to office staff, promoting excellence in office operations.
• Received and routed business correspondence to correct departments and staff members.
• Restocked supplies and placed purchase orders to maintain adequate stock levels.
• Responded to inquiries from callers seeking information.
• Kept reception area clean and neat to give visitors positive first impression.
• Provided clerical support to company employees by copying, faxing and filing documents.
• Prepared packages for shipment, pickup and courier services for prompt delivery to customers.
• Sorted, opened and routed incoming correspondence and deliveries to help senior leaders respond quickly to business and customer requirements.
• Conducted thorough research using diverse resources to assist professional staff with routine and special project tasks.