Marticia Rambeau
Miami,FL
Summary
Customer-focused sales and service professional with experience in high-volume inbound and outbound call environments. Proven ability to build strong client relationships, identify customer needs, and deliver effective solutions while maintaining productivity and service standards. Recognized for professionalism, adaptability, and strong communication skills in fast-paced remote and in-person settings.
Overview
16
16
years of professional experience
Work History
Cruise Specialist
Norwegian Cruise Line
04.2025 - Current
- Manage high-volume inbound customer calls to promote cruise packages and services.
- Identify customer preferences and recommend tailored travel solutions.
- Maintain detailed customer records and ensure accuracy of reservations and bookings.
- Deliver exceptional customer experiences while meeting performance benchmarks.
Sales Representative
UnitedHealthcare
07.2023 - 11.2024
- Determined customer needs and provided appropriate healthcare product solutions using consultative selling techniques.
- Handled objections professionally and closed sales to support revenue goals.
- Maintained up-to-date product knowledge to maximize sales effectiveness.
- Managed professional customer interactions while ensuring satisfaction and compliance.
Customer Service Representative
United Healthcare
05.2022 - 07.2023
- High volume inbound/outbound calls
- Responsible for entering data in accurate manner
- Relies on experience and judgement to plan and accomplish
- Handle payment transactions via Telephone
- Update patient demographics
- Preform all elements of effective communication skills
- Ensures insurance coverage by telephone, resolves any issues with coverage and escalate any complicated issues to supervisor
- Responded to customer requests for products, services, and company information.
- Delivered prompt service to prioritize customer needs.
- Investigated and resolved customer inquiries and complaints quickly.
Clerk (Seasonal)
USPS
09.2020 - 02.2021
- Sorted incoming and outgoing mail using automated equipment.
- Provided window services for non-financial transactions.
- Ensured accuracy and efficiency in mail processing operations.
Warehouse Worker (Seasonal)
Fanatics
09.2019 - 01.2020
- Packed, labeled, and prepared shipments for distribution.
- Operated warehouse equipment including pallet jacks and shrink-wrap tools.
- Maintained a clean and safe work environment.
Visual Merchandiser
Forever 21
11.2009 - 03.2019
- Stocked and organized merchandise to maximize visual appeal and sales performance.
- Assisted customers with product selection and inquiries.
- Supported store operations through inventory management and customer service.
Education
High School Diploma -
Miami Northwestern Senior High
Miami, FL06.2009
Skills
- Customer Service Excellence
- Consultative Sales & Objection Handling
- High-Volume Call Handling
- Relationship Building
- Data Entry & Accuracy
- Microsoft Office Suite
- Problem Solving
- Time Management & Multitasking
- Attention to Detail
- Remote Work Proficiency
Additional Information
- Experience in high-pressure, fast-paced environments
- Strong interpersonal and communication skills
- Reliable and deadline-driven
- Adaptable to evolving business needs and procedures
Timeline
Cruise Specialist
Norwegian Cruise Line
04.2025 - Current
Sales Representative
UnitedHealthcare
07.2023 - 11.2024
Customer Service Representative
United Healthcare
05.2022 - 07.2023
Clerk (Seasonal)
USPS
09.2020 - 02.2021
Warehouse Worker (Seasonal)
Fanatics
09.2019 - 01.2020
Visual Merchandiser
Forever 21
11.2009 - 03.2019
High School Diploma -
Miami Northwestern Senior High