Maiya Henson
Greenwood,Mo
Summary
Professional hospitality worker, ready to excel in a fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining a clean and organized workspace. Reliable and results-driven, with a positive attitude and excellent communication skills.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Server
Firebirds Restaurant
920 NW Pryor Rd. Lee's Summit, Mo 64081
09.2025 - Current
- Delivered exceptional customer service in a high-volume dining environment.
- Collaborated with kitchen staff to ensure timely meal preparation and delivery.
- Maintained cleanliness and organization of dining area to enhance guest experience.
- Resolved customer complaints promptly, ensuring satisfaction and repeat business.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
Personal Trainer
Genesis Health Clubs
900 NE Deerbrook St, Lee's Summit, MO 64086
07.2025 - 10.2025
- Designed personalized fitness programs tailored to client goals and abilities.
- Conducted comprehensive fitness assessments to evaluate client progress and needs.
- Delivered engaging one-on-one training sessions focused on strength, conditioning, and overall wellness.
- Cultivated strong client relationships through effective communication and motivational support.
- Increased overall gym revenue by promoting and selling personal training packages to prospective clients.
- Collaborated with other fitness professionals to stay current on industry trends and expand knowledge base.
server
Longhorn
08.2024 - 06.2025
- Demonstrated in-depth knowledge of the menu, offering suggestions and upselling specials, drinks, and desserts, resulting in increased average checks.
- Worked closely with kitchen staff, bartenders, and other servers to ensure smooth service and timely delivery of food and drinks during busy shifts.
- Actively engaged with guests to ensure all needs were met, including checking on the satisfaction of meals and ensuring a pleasant dining experience.
shift leader
McDonald's
01.2023 - 01.2024
- Managed daily operations, including food preparation, order accuracy, customer service, and sanitation standards, while ensuring compliance with McDonald's policies and procedures.
- Oversaw cash register operations, handled daily financial transactions, and ensured accurate reporting of sales and inventory discrepancies.
- Ensured all health and safety guidelines were followed, maintaining a clean, safe, and organized restaurant environment in compliance with local regulations.
- Handled customer complaints and concerns, resolving issues quickly to ensure a positive dining experience and maintain customer loyalty.
crew trainer
McDonald's
01.2022 - 01.2023
- Trained and mentored new crew members in all areas of restaurant operations, ensuring a smooth onboarding experience to McDonald's quality standards.
- Ensured that all food and beverage products met McDonald's quality standards, including proper preparation, presentation, and storage.
- Fostered a positive work environment by promoting teamwork, communication, and mutual support between crew members.
crew member
McDonald's
01.2020 - 01.2021
- Interacting with customers regularly shaped my ability to handle inquiries, complaints, and provide friendly service.
- Coordinating with other staff members to ensure a smooth work environment to meet customer needs.
- Upheld procedures accurately sought out by the corporation to guarantee food quality and consistency.
Education
High School -
Lee’s Summit West High School
2600 SW Ward Rd, Lees Summit, Mo01-2023
Cosmetology
Herndon Career Center
11501 E State Rte 350, Raytown, Mo01-2023
Metro Community College
500 SW Longview Rd, Lee's Summit, MO 6408103-2026
Skills
- Ability to maintain professionalism under pressure
- Excellent communication and team leadership
- Problem-Solving & Decision Making
- Sales & Upselling
- Strong work ethic
- Guest engagement
- Exceptional customer service
Certification
- SERV Safe food handler
- Osha-10 certification
- Cosmetology license
Contact
- 1204 Meadows Ln
- Greenwood, Mo 64034
- (816)-769-4459
- Maiya Henson
Timeline
Server
Firebirds Restaurant
09.2025 - Current
Personal Trainer
Genesis Health Clubs
07.2025 - 10.2025
server
Longhorn
08.2024 - 06.2025
shift leader
McDonald's
01.2023 - 01.2024
crew trainer
McDonald's
01.2022 - 01.2023
crew member
McDonald's
01.2020 - 01.2021
High School -
Lee’s Summit West High School
Cosmetology
Herndon Career Center
Metro Community College