Maiya Horn
Carson,CA
Summary
Well-qualified HR Expert with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
2
2
years of professional experience
Work History
HR Expert
Target
09.2023 - Current
- Maintained personnel records and statistical data to establish accuracy and compliance with applicable regulations.
- Monitored employee attendance and performance, addressing issues in accordance with company policies and procedures.
- Fielded employee inquiries related to insurance, pension plan, vacation, sick leave and employee assistance.
- Oversaw and managed hiring process and assisted human resources. Reviewed and screened applicant resumes to identify qualified candidates.
- Managed payroll processing and benefits to compensate employees for service rendered.
Guest Advocate
Target
06.2023 - 09.2023
- Responded to guest inquiries, complaints and special requests to increase customer satisfaction.
- Welcomed guests on arrival, displaying professional and friendly approach.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Resolved guest complaints and discrepancies in prompt and courteous manner.
Food Service Team Member
Taco Bell
07.2021 - 08.2023
- Resolved challenging customer complaints to full satisfaction by promoting brand loyalty and maximizing repeat business.
- Delivered exceptional service as illustrated through multiple positive Yelp reviews.
- Promptly resolved customer complaints, escalating major issues to supervisor.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
- Wiped counters and sanitized equipment to maintain clean food prep and dining areas.
Education
High School Diploma -
San Pedro Senior High School
San Pedro, CA06.2022
Bachelor of Science - Kinesiology
California State University - Los Angeles
Los Angeles, CA06.2026
Skills
- Cash Drawer Reconciliation
- Health and Safety Standards
- Prepare Orders
- Member Support
- Teamwork and Collaboration
- Customer Engagement
- Credit and Cash Transactions
- Complaint Handling
- Customer Service
Timeline
HR Expert
Target
09.2023 - Current
Guest Advocate
Target
06.2023 - 09.2023
Food Service Team Member
Taco Bell
07.2021 - 08.2023
High School Diploma -
San Pedro Senior High School
Bachelor of Science - Kinesiology
California State University - Los Angeles
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